Podcast Episodes

How We’re Preparing Our Hotels for an AI-Driven World - Suzie Thompson, Red Carnation Hotels

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares how she is preparing for an AI-driven world.

This episod…

1 year, 5 months ago

The Red Carnation Blueprint: Making Every Guest Feel Like the Only One - Suzie Thompson, Red Carnation Hotels

In this episode, Suzie Thompson, Vice President of Commercial at Red Carnation Hotels, shares insights into how her teams blend data, culture, and cr…

1 year, 5 months ago

My AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah Mackenzie

In this episode, Josiah Mackenzie shares some top takeaways from his latest research, including how 87% of hospitality professionals participating in…

1 year, 5 months ago

Tariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLL

In this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares what he sees happening in the hotel and hospitality ecosystem, includ…

1 year, 5 months ago

Hospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNA

In this episode, Jamie Lane, Chief Economist at AirDNA, reveals how data provides crucial early warnings for broader trends—and what hospitality prof…

1 year, 6 months ago

My Journey to GM: Lessons in Leadership, Culture, and the Power of Resilience - Hazel Hagans Farris, Le Meridien Washington, D.C., The Madison

In this episode, Emily Goldfischer, founder and editor-in-chief of hertelier, interviews Hazel Hagans Farris, Le Meridien Washington, D.C., The Madis…

1 year, 6 months ago

Navigating Career Change: Practical Advice for Finding What's Next for You in Hospitality - Anna Blue

In this episode, Anna Blue, a seasoned leader in hospitality and beyond, shares her insights on navigating career transitions, the importance of find…

1 year, 6 months ago

Less Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels & Resorts

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares an exciting new initiative to free up his teams to sp…

1 year, 6 months ago

Better Together: How We Aligned Hotel Operations, Staffing & Financial Performance with Actabl - Steven Marais, Noble House Hotels & Resorts [Sponsor Bonus]

In this bonus episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares his experience working with Actabl's suite of p…

1 year, 6 months ago

Hotel Tech Integration: Why It's Still Broken (And How You Can Fix It) - Steven Marais, Noble House Hotels & Resorts

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares insights on simplifying hotel tech stacks, the challe…

1 year, 6 months ago