Podcast Episodes
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The Beauty of Hospitality Work and the Power of Kindness - Steven Hesketh
In this episode, Steven Hesketh, CEO of Savvy Hotel Group, founder of Hospitality Hero, and author of the upcoming book Bee Our Guest, shares why hos…
11 months, 1 week ago
What It Takes to Be a Great Hospitality Executive - Jon Tisch
Jonathan Tisch, Executive Chairman of Loews Hotels, closes our series with reflections on what defines truly great hospitality executives. In this co…
11 months, 1 week ago
The Right Person for the Job: How Women Leaders Drove Loews Hotels' Success - Jon Tisch
Jonathan Tisch, Executive Chairman of Loews Hotels, shares how his leadership philosophy of always hiring the right person for the job often led to w…
11 months, 1 week ago
Making The Case for Travel: From Power Breakfasts to Capitol Hill - Jon Tisch
In this episode, Jonathan Tisch, Executive Chairman of Loews Hotels, goes beyond hotels to examine travel and tourism as one of America’s most powerf…
11 months, 1 week ago
Jon Tisch: What 45 Years at Loews Hotels Taught Me
Jonathan Tisch, Executive Chairman of Loews Hotels, reflects on 45 years in hospitality and what he learned leading the company in this conversation …
11 months, 1 week ago
How Hospitality Leaders Can Get Stuff Done: Purpose, Clarity, Trust - Amy Yip
What does it really take to get things done as a leader? In this conversation, Amy Yip—executive coach and two-time TEDx speaker—shares her insights …
11 months, 1 week ago
Leadership vs. Management: The Career-Defining Shift Amy Yip Learned at Google
In this episode, we hear from Amy Yip, a former leader in Google’s global food program and now a sought-after leadership coach for companies includin…
11 months, 1 week ago
When Ryan Reynolds and Rob McElhenney Bought Wrexham AFC, This Hotelier Made the Most of the Moment: Steven Hesketh
When Ryan Reynolds and Rob McElhenney bought Wrexham AFC, the eyes of the world turned to a small Welsh community. For Steven Hesketh—CEO of Savvy Ho…
11 months, 2 weeks ago
What Hoteliers Can Learn About AI from Waymo's Self-Driving Car Experience - Sloan Dean
In this episode, Sloan Dean returns to share a new perspective on artificial intelligence in hospitality. While AI is often framed around efficiency …
11 months, 2 weeks ago
How Hilton Cut 6-12% in Labor Costs Across 600 Hotels While Improving Service and Staff Satisfaction - Michael Escalante
In this episode, Michael Escalante, former Global Vice President of Hilton’s Center of Operational Excellence, shares how his team delivered 6–12% sa…
11 months, 2 weeks ago