Podcast Episodes
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What Smart Hotel Owners Are Focusing on Now - Andrew Arthurs
This week, Josiah Mackenzie and Andrew Arthurs are in Phoenix for The Lodging Conference, talking about what’s top of mind for hotel owners and inves…
11 months, 3 weeks ago
Building Trust & The Network Effect in Hospitality - Andrew Arthurs
Andrew Arthurs was previously CIO for some of the world’s largest hotel management companies and is now President and Chief Operating Officer of Acta…
11 months, 3 weeks ago
What I Learned About "Speaking Owner" as a Hotel GM - Shanell Marinuzzi
Before her role today at Actabl, Shanell Marinuzzi learned the importance of "speaking owner" as a hotel general manager, connecting her work buildin…
11 months, 3 weeks ago
![The Secret to Unlocking Performance: Your Technology Partner's Customer Success Team - Megan Yagoda Kaplan, Actabl [Sponsor Bonus]](https://storage.buzzsprout.com/pc4tlflbrh4h89gqr0h1ltk6eqqw?.jpg)
The Secret to Unlocking Performance: Your Technology Partner's Customer Success Team - Megan Yagoda Kaplan, Actabl [Sponsor Bonus]
In this special bonus episode, Megan Yagoda Kaplan, Senior Vice President of Customer Experience at Actabl, explains how hotel leaders can unlock per…
11 months, 3 weeks ago
How Tech Gave Me Time Back and Made Me a Better Hospitality Leader - Shanell Marinuzzi
Before her role today at Actabl, Shanell Marinuzzi built a reputation as a hotel fixer, turning around underperforming properties. In this episode, s…
11 months, 3 weeks ago
The Hotel Fixer: Turning Around Performance Through Leadership and Culture - Shanell Marinuzzi
Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In today’s episode, she shares how she did it: building c…
11 months, 4 weeks ago
This Is Where Hotel Teams Win or Lose Today - Shanell Marinuzzi
In this episode, we hear from Shanell Marinuzzi -- a hospitality leader known for turning around hotel performance and building strong teams -- who n…
11 months, 4 weeks ago
How To Prepare For A Podcast (As a Guest) - Josiah Mackenzie
Podcasts are a powerful way for hospitality leaders to share stories and ideas, but being a great guest takes preparation. In this solo episode, Josi…
11 months, 4 weeks ago
How "The Place of Wonders" Connects Guests with Florence’s Hidden Artisans - Claudio Meli, THE PLACE Firenze
Claudio Meli, Virtuoso’s Hotelier of the Year and General Manager of THE PLACE Firenze, shares how he redefines luxury by connecting guests to the ci…
1 year ago
No Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze
In this episode, Virtuoso’s Hotelier of the Year for 2025, Claudio Meli, General Manager of The Place Firenze, shares why true luxury begins at arriv…
1 year ago