Podcast Episodes
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How To Prepare For A Podcast (As a Guest) - Josiah Mackenzie
Podcasts are a powerful way for hospitality leaders to share stories and ideas, but being a great guest takes preparation. In this solo episode, Josi…
10 months ago
How "The Place of Wonders" Connects Guests with Florence’s Hidden Artisans - Claudio Meli, THE PLACE Firenze
Claudio Meli, Virtuoso’s Hotelier of the Year and General Manager of THE PLACE Firenze, shares how he redefines luxury by connecting guests to the ci…
10 months, 1 week ago
No Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze
In this episode, Virtuoso’s Hotelier of the Year for 2025, Claudio Meli, General Manager of The Place Firenze, shares why true luxury begins at arriv…
10 months, 1 week ago
DJ to "Hotelier of the Year": Meet Claudio Meli
In this episode, we get to know Virtuoso's "Hotelier of the Year" for 2025, Claudio Meli, General Manager of THE PLACE Firenze.
A few more resources:…
10 months, 1 week ago
Why "Giving a ****" Is Non-Negotiable for Leadership and Excellence in Hospitality - Dina Belon, Staypineapple
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share the non-negotiable…
10 months, 1 week ago
Dina Belon's 30-Day Hotel Turnaround Plan, Cities as Amenities, Community Engagement, Win/Win Partnerships & More
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share how she would appr…
10 months, 1 week ago
The Real Power of Our AI Workflow Comes From People - Dina Belon, Staypineapple
Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share how her team built…
10 months, 1 week ago
Why I Hate Kiosks (And How to Choose Tech Partners to Compete with Big Brands) - Dina Belon, Staypineapple
In this episode, we continue our series with Dina Belon, President of Staypineapple, in a conversation hosted by our guest experience correspondent, …
10 months, 2 weeks ago
"Do the Next Right Thing": Why Staypineapple Leads Without SOPs - Dina Belon
In this episode, we continue our series with Dina Belon, President of Staypineapple, in a conversation hosted by our guest experience correspondent, …
10 months, 2 weeks ago
How Staypineapple Enables Every Employee to Surprise and Delight - Dina Belon, Staypineapple
In this episode, we welcome back Dina Belon, President of Staypineapple, for a conversation with our guest experience correspondent, Danica Smith. Di…
10 months, 2 weeks ago