Podcast Episodes

Highs and Lows of Hospitality in 2025: What First-Time Innkeeper Brett McManus Learned About Guest Experience, Operations, and Tech [1-Year Check-In]

A year ago, Brett and Casey McManus went viral for transforming a rundown Vermont roadside motel into a thriving new hospitality concept: Après Inn i…

1 year, 1 month ago

Chick-fil-A's Drive-Thru Training Secret: Making 60 Seconds Count - Ryan Magnon, Ithaka Hospitality Partners

In this episode, Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners, shares a valuable lesson from his experience leading training a…

1 year, 1 month ago

Why Hospitality Excellence Depends on Leadership Excellence - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners

Hospitality excellence doesn’t happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality P…

1 year, 1 month ago

How We Bring Independent Ideas to Life in Hospitality - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners

In this conversation, you’ll hear from Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer of Ithaka Hospitality Partners…

1 year, 1 month ago

How Hoteliers Use Tech in Budget Season for Faster, Smarter Decisions - Stephen German, Actabl [Sponsor Bonus]

Budget season can be stressful for hotel leaders, but in this episode, Stephen German, SVP of Product at Actabl, shares how technology is helping hot…

1 year, 1 month ago

How to Survive & Thrive With Proactive Planning for 2025-2026: Advice from The Hotel Financial Coach, David Lund

In this episode, The Hotel Financial Coach, David Lund, shares how to survive and thrive with proactive planning for 2025 and 2026. 

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1 year, 1 month ago

The Power of Recognition, Awards & What I've Learned From The Hospitality Hero - Steven Hesketh

In this episode, Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, shares why recognition and kindness are essential in hospi…

1 year, 1 month ago

The Beauty of Hospitality Work and the Power of Kindness - Steven Hesketh

In this episode, Steven Hesketh, CEO of Savvy Hotel Group, founder of Hospitality Hero, and author of the upcoming book Bee Our Guest, shares why hos…

1 year, 1 month ago

What It Takes to Be a Great Hospitality Executive - Jon Tisch

Jonathan Tisch, Executive Chairman of Loews Hotels, closes our series with reflections on what defines truly great hospitality executives. In this co…

1 year, 1 month ago

The Right Person for the Job: How Women Leaders Drove Loews Hotels' Success - Jon Tisch

Jonathan Tisch, Executive Chairman of Loews Hotels, shares how his leadership philosophy of always hiring the right person for the job often led to w…

1 year, 1 month ago