Podcast Episodes
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The Lantern Hotel: Pioneering Inclusive Employment in Hospitality - David Tart, Raines
David Tart, Managing Partner at Raines, joins us to discuss The Lantern Hotel, an innovative hospitality project dedicated to creating inclusive empl…
1 year ago
Visibility as a Competitive Advantage: How Raines Wins by Showing Up - David Tart
David Tart, Managing Partner at Raines, shares how the practice of visibility drives the culture at his rapidly growing hospitality company. He dives…
1 year ago
Risk, Reward, and Relationships: David Tart’s Proven Playbook for Hospitality Success
David Tart, Managing Partner at Raines, entered the hospitality industry by turning family farmland into his first Hampton Inn. Today, he leads devel…
1 year ago
Winning Without OTAs: How Unplugged Achieves 100% Direct Bookings by Creating a Brand Guests Love - Hector Hughes
In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged, who shares how they have achie…
1 year ago
Digital Detox Done Differently: How Hector Hughes Built Unplugged into a Hospitality Phenomenon
In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged: a hospitality concept transfor…
1 year ago
How Chris Gilbert is Humanizing Government Through the Power of Hospitality
Chris Gilbert, CEO of Springfield Township in Hamilton County, Ohio, and founder of Municipal Hospitality Advisors, shares how he's applying hospital…
1 year ago
Inside Zara’s "Travel Mode": A Blueprint for Hospitality Innovation - Danica Smith
In this episode, Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, breaks down Zara's innovative "Trave…
1 year ago
The Four Ps of Guest Experience: How to Know, Grow, Engage, and Include Your Guests - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to dive deeper into her innovative framework,…
1 year ago
Inside The Mind of Today's Traveler: How to Excel in Guest Experience in a New Era of Hospitality - Danica Smith
Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to share what she's learned from recent conve…
1 year ago
Building a Workplace People Love: Inside Pacifica Hotels’ Playbook for Reducing Turnover - Scott Roby, Pacifica Hotels
Scott Roby, President of Pacifica Hotels, joins us to share the keys to building a workplace culture that reduces turnover and boosts hotel performan…
1 year ago