Podcast Episodes
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Gratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) - Josiah Mackenzie
In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitalit…
9 months, 4 weeks ago
The Starfish Principle: How Hospitality Scales Through Agility, Autonomy & A Clear North Star - Matthew Bell, Mollie's
In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at Mollie's, and former Chief Hot…
10 months ago
The Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design - Matthew Bell, Mollie's
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conv…
10 months ago
What Western Hospitality Gets Wrong About Service (That Japan Gets Right) - Jannes Sörensen
In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversati…
10 months ago
The Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah Mackenzie
In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen acro…
10 months ago
Building the Third Place: How We're Designing Food Halls People Love - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third…
10 months ago
The Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today - Ryan Magnon, Ithaka Hospitality Partners
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality perform…
10 months, 1 week ago
What Hotels Can Learn from Chick-fil-A's Culture of Excellence - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, now Chief Operating Officer at Ithaka Hospitality Partners, draws on nearly 14 years at Chick-fil-A to explain what hotels can learn fro…
10 months, 1 week ago
My Air Force Lesson: I Didn’t Have All the Answers, but My Team Did - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership …
10 months, 1 week ago
How Baseball Taught a Future Hotel COO Time Management and Hospitality - Ryan Magnon, Ithaka Hospitality Partners
Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his early experience as a bat boy for the Atlanta Braves shaped his a…
10 months, 1 week ago