Podcast Episodes

The Sociology of Anthropologie

Episode 417

In a retail landscape obsessed with speed and conversion, Anthropologie has mastered something far more elusive: cultural alchemy. How do you transfo…

6 months, 3 weeks ago

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*TEASER* Skechers Goes Gooner

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7 months ago

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What Makes Stores Worth Visiting?

Episode 416

Retail realist Kate Fannin joins Future Commerce to explore how today’s leading brands are redefining the store experience. Spearheading Field Notes,…

7 months ago

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How Knix Leverages Authenticity in a Post-DTC World

Episode 415

Nicole Tapscott, Chief Commercial Officer at Knix, dissects the anatomy of category disruption in an era where authenticity trumps algorithms. Drawin…

7 months, 1 week ago

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[STEP BY STEP] Beyond the Store Floor: Designing Omnichannel Loyalty from the Inside Out

In luxury resale, customer relationships can span decades as buyers become sellers and vice versa. Geronimo Chala, Chief Client Officer at Rebag, exp…

7 months, 1 week ago

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[STEP BY STEP] Meet the Connectors: The New Role of Store Associates in a Digital World

In an era where retail often feels transactional, Akira has spent 23 years proving that personal connection drives business success. Eric Hsueh, co-o…

7 months, 1 week ago

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[STEP BY STEP] The New Community Store: Inside Brick-and-Mortar's Evolution

After 33 years of redefining retail, Anthropologie has mastered creating stores that serve communities rather than just selling to them. Mindy Massey…

7 months, 1 week ago

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Kunle Campbell – Is Commerce in Conflict with Idealism?

Episode 414

Live at Klaviyo London, Kunle Campbell joins Future Commerce to explore the tension between idealistic wellness brands and the realities of scaling i…

7 months, 2 weeks ago

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How Brands Exploit Outrage

Episode 413

Will systems-driven commerce be the death of our (Brian’s) peace? This week, Phillip and Brian explore how artificial intelligence is reshaping exper…

7 months, 3 weeks ago

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Rory Sutherland on the Fat Tail of Marketing

Episode 412

The hunt for certainty is killing creativity.

Rory Sutherland, chairman of Ogilvy and the poet of persuasion, joins us live from Klaviyo London to cha…

8 months ago

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