Podcast Episodes
Back to Search![[Step by Step] How Do We Evolve from Customer Support to Customer Experience?](https://image.simplecastcdn.com/images/fed613/fed613f6-db08-4178-9009-bc6bae8658fc/044d52a0-bd8c-4292-a705-286e72117d0b/3000x3000/1605490306-artwork.jpg?aid=rss_feed)
[Step by Step] How Do We Evolve from Customer Support to Customer Experience?
Welcome to Step by Step Season 3 by Future Commerce, presented by Gladly. This season of Step by Step is all about customer experience. Consumers ha…
5 years, 4 months ago
Content is King, Channel is Queen, feat. Michelle Grant, Salesforce
Episode 183
Who is Michelle Grant?
Michelle got her start studying the retail industry in 2015 with Euromonitor, focusing on overall global strategy. She starte…5 years, 4 months ago
The Magic of Logistics? Data and Optimization, feat. Jason Murray, Co-Founder and CEO of Shipium
Episode 182
Shipping is extraordinarily complicated
Shipium helps businesses by providing the tech behind the complicated processes of shipping to consumers.Jason…5 years, 4 months ago
There's a Nerd For That - Farfetch, Instacart, and Connecting Shoppable Experiences
Episode 181
We discuss digital shopping experiences, their experimental evolution, Instacart, CARLY brands, and more.
The New DIY
DIY used to have a connotation o…5 years, 4 months ago
The New DIY: Retail Opportunity in the Passion Economy
Today we acquire skills online, and those skills shape our purchasing habits. Our newest report dives deep into the Passion Economy, and the era of "…
5 years, 5 months ago
“I Wouldn’t Allow Our Business to Become Dependent on One Channel" feat. Damian Soong, Co-Founder and CEO of Form Nutrition
Episode 180
Damian Soong, co-founder and CEO of Form Nutrition joins us to talk about Form and building a B-Corp brand that serves a wide audience.
The New DIY
…5 years, 5 months ago
A Tale of Two Recoveries: Popshelf, The K-Shaped Recovery, and Spending Power
Episode 179
In this episode, we talk about marketplaces, subscription services, the K-Shaped economy recovery, and more.
“The Future of Every Brand is a Marketpla…
5 years, 5 months ago
Parade: Reimagining a Value Brand, feat. Jack Defuria, Co-Founder and Chief Digital Officer
Episode 178
Jack DeFuria, Chief Digital Officer and Co-Founder of Parade, joins the show as he talks about founding Parade while in college with his co-founder, …
5 years, 5 months ago
Capital and the Creator Economy: Two Conversations with Sari Azout
Episode 177
Human Centricity
Sari is an early stage investor, a lead strategist at a startup studio, and a newsletter writer.“To me, being human-centered means yo…5 years, 5 months ago
The Anti-Blands: Existential Brands and the New Dadaism
Episode 176
The New Dadaism
Dadaism was an intellectual movement post-WWI that focused on subverting the serious.In response to the popularity of minimalism, maxi…5 years, 6 months ago