Podcast Episodes

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

How does a small-but-mighty team compete with big global brands? Bahzad Trinos tells us exactly how his passion — his obsession — for denim has helpe…

5 years, 3 months ago

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[Step by Step] How Can My DTC Brand Compete with Established Brands?

It’s tougher than ever to attract an online shopper. It feels like everywhere you turn, you have to spend money to acquire a customer, and then spend…

5 years, 3 months ago

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Smelling the Roses with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur

Episode 186

Founded in 2015 by Sunny Chadha and his wife, Seema, Venus ET Fleur takes a modern approach to floral design. Inspired by beautiful Parisian hat boxe…

5 years, 3 months ago

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"How Can DTC Brands Compete?" Step by Step Season 4 Trailer

It’s tougher than ever to attract an online shopper. It feels like everywhere you turn, you have to spend money to acquire a customer, and then spend…

5 years, 3 months ago

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Cooperation, Inspiration and Discovery, feat. Sherline, Founder and CEO of co-op Commerce

Episode 185

Today we talk with Ferris Jumah, CEO of Surge.AI, about big data, AI technology in consumer insights, and the evolution of purchasing funnels.

The Ne…

5 years, 3 months ago

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Robot Work vs. Human Work, feat Ferris Jumah, Founder and CEO of Surge.ai

Episode 184

Today we talk with Ferris Jumah, CEO of Surge.AI, about big data, AI technology in consumer insights, and the evolution of purchasing funnels.

The Ne…

5 years, 4 months ago

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[Step by Step] How to Build Sustainable CX and Avoid Burnout?

Customer support and burnout often co-exist in an organization. How do you prevent burnout and have sustainable CX, while running one of the most pre…

5 years, 4 months ago

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[Step by Step] How Does CX Address Modern Customer Expectations?

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to liv…

5 years, 4 months ago

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[Step by Step] How Does CX Drive Lifetime Value? (feat. Melanie Travis, CEO at Andie Swim)

How do you scale truly personal customer experiences? One-to-one CX takes time, talent, and experience. But when you train your customers to be your …

5 years, 4 months ago

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[Step by Step] How to Move From a Contact Center to a Revenue Center?

Step by Step continues with Episode 2!

"Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Serv…

5 years, 4 months ago

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