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Episode 157 — Scaling: Sales, Service, and SOPs
Season 2 Episode 157
How much time is needed to train a technician to work independently? What strategies encourage technicians to expand their (non-upselling) sales skil…
2 years, 5 months ago
Episode 156 — The Cost to Step Aside
Season 2 Episode 156
As CEO, which tasks can and should be outsourced? Better yet, what about replacing yourself? One listener asks if his involvement affects how much th…
2 years, 6 months ago
Episode 155 — Management Matters: Subscription Billing and Price Increases
Season 2 Episode 155
While Uncle Paul is away, Fat Pat and BroSeth tackle subscription billing and collection exceptions. How long should companies should stick to servic…
2 years, 6 months ago
Episode 154 — Short-Term Risks and Long-Term Gains
Season 2 Episode 154
You asked, we answered. More listener questions are on tap for this week’s Buzz. Starting with rate cuts. A rate cut is rumored. How would it impact …
2 years, 7 months ago
Episode 153 — Marcus Sheridan on Becoming the Voice of Trust
Season 2 Episode 153
Marcus Sheridan, keynote speaker on sales, marketing, and building trust, and author of They Ask You Answer, joins Paul and Patrick in the boardroom …
2 years, 7 months ago
Episode 152 — Subordinated Debt: Risk and Reward
Season 2 Episode 152
Companies can leverage subordinated debt to access capital without relinquishing ownership. Who has done this in the industry and for what purposes? …
2 years, 7 months ago
Episode 151 — Rob Greer: From Rove Pest COO to Chris Voss co-author
Season 2 Episode 151
Rob Greer, COO of Rove Pest Control, steps into The Boardroom to chat about co-writing “Empathy and Understanding in Business” with Never Split the D…
2 years, 8 months ago
Episode 150 — Reactions from Rentokil and Rollins Reporting
Season 2 Episode 150
At PestWorld, both Uncle Paul and Fat Pat had firsthand experiences that reinforced the notion of a younger and more sophisticated pest control indus…
2 years, 8 months ago
POTOMAC TV: Live from PestWorld 2023
Season 2
The time is now, if you haven't already subscribed to POTOMAC TV. Live from the exhibitor floor at PestWorld in Hawaii, Dylan Seals created a first o…
2 years, 8 months ago
Episode 149 — Ritz-Carlton Service at Courtyard Pricing
Season 2 Episode 149
You remember those days of taking on every customer request as you were getting started. The only thing standard was saying ‘yes’ to get the job. It’…
2 years, 8 months ago