Podcast Episodes

Why Nobody Has a Marriott Bonvoy Tattoo… And Why That Matters in the Age of AI (Episode 482)

I’ve never seen a single person with a tattoo for Marriott Bonvoy, the hotel brand’s “loyalty” program. Or, for that matter, for Hilton Honors (its l…

8 months ago

AI Is Changing How Customers Choose — Here’s How Brands Win in 2026 (Best of the Show: Revisiting Episode 478)

As I’ve mentioned in the past, last year was not about incremental change. Nope. It was all about dramatic change. We all started off last year “play…

8 months ago

What ChatGPT Ads Mean for Your Business (Episode 481)

We’ve all known it was coming, but OpenAI finally announced its long-awaited introduction of ads into ChatGPT. Now, you can buy your way into ChatGPT…

8 months, 2 weeks ago

What Apple and Google’s AI Deal Means for Your Business (Podcast Episode 480)

Apple just signed a billion-dollar deal to have Google’s AI power Siri and other AI experiences on its devices. This is a huge blow to OpenAI. It’s a…

8 months, 2 weeks ago

Should Your Business Have a ChatGPT App? (Episode 479)

ChatGPT has opened up its app platforms to all businesses. In general terms, that’s a Good Thing. Seriously. The question is whether this general goo…

8 months, 4 weeks ago

Best of the Show: In the Age of AI, Brand Isn’t Everything. It’s the Only Thing (Podcast)

Anyone who’s read my writing or listened to the show knows that I’m generally bullish on the potential benefits of AI for customers and brands. Where…

9 months ago

Best of the Show: What ‘Your Brand Is the Prompt’ Really Means for Your Business (Podcast)

The holidays are a great time to catch up on some of the big ideas we’ve covered on the podcast this year. And one of the biggest is the notion…

The …

9 months, 1 week ago

What Changed in AI and Marketing This Year, Why It Matters, and What Comes Next (Episode 478)

2025 has not been a year of incremental change. We’re living through dramatic changes. Most marketers and e-commerce folks started the year “playing …

9 months, 2 weeks ago

“Gatekeepers Gonna Gate” is Gonna Kill ChatGPT (Episode 477)

You’ve heard me say that “gatekeepers gonna gate” for a long, long time. Hell, I wrote a whole book about the topic. The funny thing is that most fol…

9 months, 3 weeks ago

What Amazon’s Perplexity Lawsuit Means for the Future of AI and Marketing (Episode 476)

You may have heard that Amazon is suing Perplexity, alleging that Perplexity’s Comet browser violates the e-commerce giant’s terms of service. Amazon…

10 months ago