Podcast Episodes
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Readiness vs Reliability: Most AI Gains in MSPs Absorbed by Existing Workloads
Episode 2037
The core structural shift highlighted is the disconnect between service reliability gains from AI automation and readiness for strategic change among…
1 week, 6 days ago
ThreatCaptain Gen 4 Unbundles Pricing: Brad Powell Explains Impact for MSP Growth Strategies
Episode 2036
The core structural shift addressed in this episode centers on the unbundling and modularization of vendor platforms in the MSP technology market. Th…
2 weeks ago
Ben Morrell on How Unified Security Platforms Shift MSP Operational Risk and Staff Needs
Episode 2034
The episode highlights the structural shift toward platform consolidation in security services, illustrated by Coro’s unified security platform and i…
2 weeks, 3 days ago
Vendor Tiering Locks Out Small Partners: Anurag Agrawal on Allocation, Not Capability
Episode 2035
The episode identifies a structural shift within the IT services market, highlighting a bifurcation between two distinct economic models in the chann…
2 weeks, 4 days ago
AI Watermarks and the End of Document Trust
Episode 2033
The dominant structural shift explored is the erosion of document-based differentiation for MSPs and IT service providers, driven by advances in gene…
2 weeks, 5 days ago
AI-Driven Vulnerabilities and Bonded Licenses: Why Permission Is the Hidden Business Risk
Episode 2032
The episode reveals a structural shift toward permission-based operational models, where access and capability are not determined by technical profic…
2 weeks, 6 days ago
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Episode 2031
The episode details a structural shift within the managed services market toward increased operational automation and integration, framed by vendor-l…
3 weeks ago
Automation's Cost Curve: Why AI Usage Is Squeezing Profits Across IT Services
Episode 2030
Margin pressure driven by AI adoption and automation is fundamentally altering the economic model for IT service delivery and software. Trend Micro’s…
3 weeks, 3 days ago
Lexful’s AI-Native Documentation: New Accountability and Risk for MSPs – With Pinar Ormeci
Episode 2028
The episode highlights the shift toward AI-driven knowledge management within the MSP sector, revealing increased operational dependency on structure…
3 weeks, 4 days ago
N-able’s Security Revenue Faces Decline as License Portability Undercuts MSP Margins
Episode 2029
The episode details a structural shift for MSPs and IT service providers: the separation of security license resale from the value of human-led secur…
3 weeks, 5 days ago