Podcast Episodes
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Buyer Trust and Budget Tighten: Data Residency and Auditability Redefine MSP Eligibility
Episode 1948
Tightening budget constraints and rising data trust requirements are increasing operational pressure on managed service providers by shifting risk an…
4 months, 3 weeks ago
AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson
Episode 1945
The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by the introduction of agent-based artif…
4 months, 4 weeks ago
Why Remediation Capacity, Not Detection, Now Defines MSP Accountability
Episode 1947
The episode identifies a structural shift in the MSP business model: security is no longer a discrete service or line item but has become the organiz…
5 months ago
AI Monetization Remains Out of Reach for Most MSPs, Say GTIA’s Carolyn April and CompTIA’s Seth Robinson
Episode 1946
The central structural shift examined is the widening disconnect between the vendor-driven narrative of rapid AI monetization and the operational rea…
5 months ago
AI Governance Moves Center Stage: Why Audits and Policy Now Define MSP Risk
Episode 1944
The episode identifies a structural shift in the evaluation and deployment of AI within organizations: decision-making is now driven by governance, c…
5 months ago
AI Deployment Exposes Workflow Gaps—MSPs Face Increased Liability and Coordination Demands
Episode 1943
Automation and AI are shifting the pricing and accountability models for managed service providers, with risk increasingly centered on governance, wo…
5 months ago
Richard Luna: MSPs Risk Margin Erosion by Relying on Rented Stacks and App Reselling
Episode 1941
The episode exposes a structural shift in the MSP sector toward increased commoditization and infrastructure dependence, with an industry trend favor…
5 months ago
AI Moves MSPs From Tool Support to Operational Liability as Hybrid Platforms Expand
Episode 1942
The episode highlights the increased operational complexity and governance burden resulting from the fragmented adoption of AI and hybrid, multi-plat…
5 months, 1 week ago
AI Agents Shift MSP Accountability: Howard Cohen on Liability Beyond IT Infrastructure
Episode 1940
The episode highlights a structural shift from MSPs managing infrastructure to supplying, designing, and maintaining AI-driven agents, raising new qu…
5 months, 1 week ago
Control Layer Becomes Essential: Clients Trust AI Outputs Less, MSPs Must Provide Audit Trails
Episode 1939
The dominant structural shift highlighted is the movement of value from AI-driven features to the ownership and governance of the control plane—speci…
5 months, 1 week ago