Podcast Episodes
Back to Search
MSP Risk: Continuing to Sell Predictable Execution as AI Removes Price Floor
Episode 2000
The dominant structural shift underlined in this episode is the removal of the pricing floor for undifferentiated, repeatable IT work due to agentic …
4 months ago
Hybrid Endpoint Management Is the New Normal: Jake Mosey on Visibility and Control
Episode 1998
The dominant structural shift addressed is the increasing operational dependency on Microsoft Intune for endpoint management across organizations of …
4 months ago
Navigating Shrinking Seat Counts: How AI Pressures MSP Revenue Streams and Security Operations
Episode 1999
The dominant structural shift highlighted is margin pressure and business model viability for MSPs due to workforce reduction driven by AI automation…
4 months, 1 week ago
Memory Inflation: Why All-Inclusive MSP Hardware Pricing Is No Longer Sustainable
Episode 1997
A structural repricing of memory and silicon components is forcing a shift in the economics of hardware resale for managed service providers (MSPs) a…
4 months, 1 week ago
MSPs Face New Risk: Customer Loyalty Drops When AI Replaces Human Interactio
Episode 1995
The episode reveals a structural shift where “AI powered” has moved from a selling point to a source of liability and customer distrust. Surveys from…
4 months, 1 week ago
Operational Maturity vs. Service Uniformity: Insights from Joshua Liberman’s Transition
Episode 1996
Vendor channel consolidation, specifically through peer and family-owned acquisitions, is driving a fundamental shift in the operational landscape fo…
4 months, 1 week ago
AI Agents Outnumber IT Admins: Credential Sprawl and Network Risks with Chris Boehm
Episode 1990
The episode highlights a structural shift in IT and security governance driven by the proliferation of autonomous AI agents inside enterprise environ…
4 months, 1 week ago
AI Adoption Widens Operational Divide: Peter Kujawa on Service Leadership Index Data
Episode 1994
The episode centers on persistent margin pressure and operational discipline as the dominant structural mechanisms in the managed services sector. Da…
4 months, 2 weeks ago
The Real AI Risk for MSPs: Who Verifies the Output When Clients Don’t Ask?
Episode 1993
The core structural shift highlighted in this episode is the commoditization of AI model platforms and concurrent consolidation at the vendor and pla…
4 months, 2 weeks ago
Government AI Shutdown Exposes Hidden Vendor Dependencies for MSPs
Episode 1992
A pronounced infrastructure dependence on third-party AI models has emerged across the MSP ecosystem, largely due to the rapid adoption and integrati…
4 months, 2 weeks ago