Podcast Episodes
Back to Search#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
Season 1 Episode 114
In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS…
2 years, 2 months ago
#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards
Season 1 Episode 113
Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identi…
2 years, 2 months ago
#112- Breaking Down One of the Largest Home Service Companies in America
Season 1 Episode 112
John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John…
2 years, 2 months ago
#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services
Season 1 Episode 111
In this episode of the Owned and Operated podcast, John and Jack discuss the merits of buying versus building a business from their new studios. They…
2 years, 2 months ago
#110- Avoid These Mistakes and Save Money with Your Home Service Business
Season 1 Episode 110
John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adoptin…
2 years, 2 months ago
#109- The $100M Goal: Why I'm Growing My Home Services Businesses
Season 1 Episode 109
John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance…
2 years, 2 months ago
#108- Cassie Niekamp: Scaling New Heights in the Fencing Industry
Season 1 Episode 108
In this re-kick episode, Cassie Niekamp recounts her transition from the startup world to purchasing and running Bowden Fence Company. Cassie discuss…
2 years, 2 months ago
#107- Rich Jordan's Entrepreneurial Journey in Plumbing
Season 1 Episode 107
In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 t…
2 years, 2 months ago
#106- Warehouse Management: Sales Folders, Packout Kits, & Vendor Relationships
Season 1 Episode 106
John and Jack explore the strategies fueling success in sales and warehouse management in this episode. They emphasize the role of sales folders in i…
2 years, 2 months ago
#105- Week 1 of Jack's Plumbing Business Acquisition
Season 1 Episode 105
Expanding a business can be both exciting and challenging, with new opportunities and complexities to consider. In this episode, John and Jack explor…
2 years, 3 months ago