Podcast Episodes
Back to Search10 Signs You’re Mentally Strong (Even If You Don’t Feel Like It)
Episode 313
Episode 313: It’s almost Christmas, the packages are at the mercy of FedEx and UPS, and Lori’s dad is calling two days before the holiday wondering i…
8 months, 4 weeks ago
My Customer Service Voice vs. What I'm Really Thinking
Episode 312
Episode 312: Lori and Vonda lean into the chaos of the holiday season and tackle a topic every florist can relate to, what your customer service voic…
9 months ago
Taking Your Brand to the Next Level in 2026 with Angelique of Accent Decor
Episode 311
Episode 311: In this episode Ellie sits down with Angelique Witcher, Director of Marketing at Accent Decor, to talk all things branding and elevating…
9 months, 1 week ago
Not Every Customer Is Mad: The Power of Pause and Kindness
Episode 310
Episode 310: In this heartfelt episode, Lori and Vonda open up about the emotional side of customer service—especially during the busy holiday season…
9 months, 2 weeks ago
Designing a Dream Wedding in Rome: Flowers, Flexibility & a Whole Lot of Love
Episode 309
Episode 309: In this special episode, Lori and Vonda welcome a very important guest—Ellie—to relive her unforgettable wedding in Rome and pull back t…
9 months, 4 weeks ago
Email Marketing That Builds Real Customer Connection
Episode 308
Episode 308: Recorded at peak “end-of-day brain,” Lori and Vonda dive into one of the most overlooked tools in the floral industry: email marketing t…
10 months ago
Mayhem with Marlin: Christmas Installs 101 — Pricing, Process & Profit
Episode 307
Episode 307: Lori and Vonda welcome friend and designer, Marlin Hargrove AIFD, for a masterclass in holiday home installs—equal parts sparkle and str…
10 months, 1 week ago
Making Magic (and Marketing) Happen for the Holidays
Episode 306
Episode 306: When it rains, it pours — but even in the busiest, most chaotic weeks, florists know how to make something beautiful bloom. In this live…
10 months, 2 weeks ago
When It Rains, It Pours: Giving Yourself Grace in Life’s Storms
Episode 305
Episode 305: In this heartfelt and candid conversation, Lori opens up about one of those weeks — when everything seems to happen at once. From car t…
10 months, 3 weeks ago
Wonder Over Noise: What Mr. Rogers Still Teaches Us
Episode 304
Episode 304: This week, Lori and Vonda catch up on life, caregiving, and the whirlwind of a recent Italy wedding trip before diving into the timeless…
11 months ago