Episode Details
Back to EpisodesNot Every Customer Is Mad: The Power of Pause and Kindness
Episode 310
Published 9 months, 2 weeks ago
Description
Episode 310: In this heartfelt episode, Lori and Vonda open up about the emotional side of customer service—especially during the busy holiday season. They remind us that not every upset customer is truly angry; some are overwhelmed, hurting, or simply lonely. With gentle guidance and real examples from the floral industry, they share how a simple pause, a calm tone, and a little kindness can completely change an interaction.
It’s a warm reminder that the way we show up for others matters, and that compassion—especially in stressful moments—can make someone’s day a little brighter.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist