Podcast Episodes

Four Must-Know Rules for Customer Service

Episode 006: Customer service in business is EVERYTHING! In this episode, Vonda and Lori walk through the 4 must-know rules of customer service.

These…

6 years, 7 months ago

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Lead Your Team by Knowing Your Audience

Episode 5

#005: Your customer wants to be treated as an individual, the be understood, treated with kindness and always wants you to be truthful with them. Joi…

6 years, 7 months ago

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Valentine's Day! It's Time to Rally Your Team!

Episode 4

#004: Vonda and Lori discuss three things flower shop owners should do before Valentine's Day to increase productivity and workflow. It all comes dow…

6 years, 8 months ago

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How Small Changes Can Create A Better You and Better Business Practices for 2020

Episode 2

#002: Vonda and Lori share some small but effective changes you can make in your everyday routine that can be life-changing- not just for you, but fo…

6 years, 8 months ago

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Part 2: Small Changes, A Better You, & Better Business for 2020

Episode 3

#003: Vonda and Lori continue sharing stories, important traits and thoughts that can help make a difference in you and your business this year. From…

6 years, 8 months ago

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Welcome to The Business & Pleasure of Flowers!

Episode 1

#001 - Flower business owners and designers unite!  Vonda LaFever and Lori Wilson will share industry knowledge and expertise while reminding you why…

6 years, 8 months ago

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