Podcast Episodes
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AI and Creative Work with Toby Barlow, Lafayette American
Season 5 Episode 464
Today we’re going to talk about the role of artificial intelligence in creative roles and creative work, and how they can work together, conflict, an…
2 years ago
AI and Cybersecurity with Gary Guseinov, CEO at RealDefense
Season 5 Episode 463
Today we’re going to talk about AI and cybersecurity, and the promises, myths, and reality of how the two can work together to keep businesses and cu…
2 years ago
Collaboration for successful experimentation with Collin Crowell and James McCormick
Season 5 Episode 462
Today we’re going to talk about collaboration between product and marketing teams and how, when done well, this can drive business growth and an impr…
2 years ago
Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners
Season 5 Episode 461
One of the biggest challenges business leaders face today is managing multiple stakeholders. For the past half-century, most CEOs have simply sought …
2 years ago
Retention in an Omnichannel World with Ann Fellman, Bloomerang
Season 5 Episode 460
Today we’re going to talk about a topic we don’t talk about much on this show - nonprofits, and more specifically since it’s December, end of year gi…
2 years ago
Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Season 5 Episode 459
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning and continuous improvemen…
2 years, 1 month ago
Demystifying CX Governance with Sami Nuwar
Season 5 Episode 458
Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work f…
2 years, 1 month ago
Building a culture of experiementation, with Kirsty Dawe, Webeo
Season 5 Episode 457
Today we’re going to talk about building a culture of experimentation and how it can benefit B2B brands.
To help me discuss this topic, I’d like to we…
2 years, 1 month ago
Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
Season 5 Episode 456
Today we’re going to talk about 'the reseller advantage' and how to modernize businesses by using cloud communications, without compromising customer…
2 years, 1 month ago
Successful Outsourcing with Sarah Ellenberg, PartnerHero
Season 5 Episode 455
Today we’re going to talk about successful BPO, or Business Process Outsourcing, and what the enterprise can to do make it a win-win for the business…
2 years, 1 month ago