Podcast Episodes
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What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
Season 6 Episode 484
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
1 year, 11 months ago
Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
Season 6 Episode 483
eTail West in Palm Springs, CA is coming up in a few weeks and I’m excited to be attending as well as moderating a panel there. To get ready for the …
1 year, 11 months ago
Making phone conversations with customer count, with Ryan Johnson, CallRail
Season 6 Episode 482
As marketers, there is a lot to keep up with. From trends like generative AI to platforms and methods, and new channels popping up, there is always m…
1 year, 11 months ago
Customer journey management with Stacy Sherman, Doing CX Right
Season 6 Episode 481
As the voice of the customer becomes increasingly important in driving business success, companies are recognizing the need to optimize and personali…
1 year, 11 months ago
Search and the Customer Experience, with David Ting, Zenni Optical
Season 6 Episode 480
Recently, Zenni Optical, the world's leading online eyewear retailer with more than 50 million frames sold worldwide, chose the Algolia AI Search pla…
1 year, 11 months ago
Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega
Season 6 Episode 479
Today we’re going to talk about the ethical use of AI, and how the concept of left-brain/right-brain AI can give businesses the best of all things, b…
1 year, 11 months ago
When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale
Season 6 Episode 478
There is a lot of talk about headless, composable, MACH, and the like these days. And I can say from personal experience that there are many instance…
1 year, 11 months ago
Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia
Season 6 Episode 477
Algolia, the world’s only end-to-end AI Search and Discovery platform, powering over 1.75 trillion search requests a year, has made some exciting ann…
1 year, 11 months ago
Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions
Season 6 Episode 476
Eagle Eye have recently released their new retail marketing book, Omnichannel Retail: How to Build Winning Stores in a Digital World and in it there …
1 year, 11 months ago
Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google
Season 6 Episode 475
Today we’re going to talk about building better customer relationships while optimizing the customer lifetime value, to the benefit of both customers…
1 year, 11 months ago