Podcast Episodes
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Maximizing online marketplaces with Todd Walsh, HP
Season 6 Episode 494
We are here at eTail Palm Springs in Palm Spring, California and talking about all things retail, e-commerce, AI, and more.
Today’s customer seeks var…
1 year, 10 months ago
The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent
Season 6 Episode 493
In this special episode, brought to you by Ceres Talent, a marketing recruiting firm run by modern-day marketing matchmakers, we’re going to talk abo…
1 year, 10 months ago
Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential
Season 6 Episode 492
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
1 year, 10 months ago
Data collection done right with Sean Falconer, Skyflow
Season 6 Episode 491
Today we’re going to talk about doing data collection right, by also exploring how to do it wrong, and what brands need to pay attention to when they…
1 year, 10 months ago
AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
Season 6 Episode 490
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
1 year, 10 months ago
Machine learning in the enterprise with Eric Siegel, Machine Learning Week
Season 6 Episode 489
Today we’re going to talk about machine learning in the enterprise and how, despite a less than stellar success rate, organizations can achieve succe…
1 year, 10 months ago
Learning from our data with Matt Swalley, Omneky
Season 6 Episode 488
Today we’re going to talk about the value of learning from data to improve the customer experience.
To help me discuss this topic, I’d like to welcome…
1 year, 10 months ago
(Actually) great content with generative AI, with Jon Ricketts, AGYL AI
Season 6 Episode 487
It didn’t take long but the world is awash in generative AI-based content, and let’s face it. A lot of it isn’t great. But that’s not the way it has …
1 year, 10 months ago
Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
Season 6 Episode 486
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
1 year, 10 months ago
A winning first-party data strategy with Heidi Bullock, CMO, Tealium
Season 6 Episode 485
In an increasingly data-driven world, modern brands have been forced to adapt to keep pace with the changes in the market, including one of the most …
1 year, 11 months ago