Podcast Episodes
Back to SearchNimble customer research with Todd Horvitz, Head of Insights, HP
Season 6 Episode 514
Today we’re going to talk about customer research, and how to do customer research in a nimble, agile way and still be incredibly effective, as well …
1 year, 8 months ago
AI & Fragmentation with Afif Khoury, SOCi
Season 6 Episode 513
The total number of solutions in the martech Lumascape has grown to more than 11K in 2023, representing almost 7,000% growth in the space in just 12 …
1 year, 8 months ago
When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile
Season 6 Episode 512
Today we’re going to talk about effective management of teams, even when that means you need to “unmanage” them - and we’ll talk a lot more about wha…
1 year, 8 months ago
Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash
Season 6 Episode 511
Today, we're diving deep into the role of brands in today's socially conscious market. We'll explore the intricacies of engaging with social issues, …
1 year, 8 months ago
Missed opportunities with AI and CX with Tony Grout, Showpad
Season 6 Episode 510
As we talk about a lot on this show, organizations are investing in AI technologies more than ever and integrating them into existing systems to trai…
1 year, 9 months ago
Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health
Season 6 Episode 509
Today we’re going to talk about optimizing the patient experience by looking at ways to optimize the operational efficiency—and in this case the oper…
1 year, 9 months ago
The self-optimizing enterprise with Don Schuerman, CTO at Pega
Season 6 Episode 508
There is no question that greater reliance on predictive analytics, enhanced automation, and the capabilities of generative AI are helping to shape t…
1 year, 9 months ago
Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media
Season 6 Episode 507
Is the future of research and content creation a chatbot? With all of the commotion that ChatGPT has created, several industries, including the marke…
1 year, 9 months ago
Using GenAI to Generate Revenue with Assaf Baciu, Persado
Season 6 Episode 506
We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talkin about reima…
1 year, 9 months ago
Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain
Season 6 Episode 505
We are here at Shoptalk 2024 at the Mandalay Bay in Las Vegas, where retailers and the platforms that support them are gathered to talk about reimagi…
1 year, 9 months ago