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#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems
Season 2 Episode 63
Part 1 (of 3) of a series brought to you by TEKsystems where we will discuss content and CX. Today we’re going to talk about how content supports bus…
6 years, 2 months ago
#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International
Season 2 Episode 62
Today we’re going to talk about the importance of values and culture in the employee experience. As companies continue to compete for both talent and…
6 years, 2 months ago
#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel
Season 2 Episode 61
A discussion about customer journey orchestration and its power in creating great customer experiences with special guest Tim Claytor, SVP Partnershi…
6 years, 3 months ago
#60 Technology & Customer Experience with Charlie Oliver, Tech 2025
Season 2 Episode 60
I am joined by Charlie Oliver, Founder & CEO of Tech 2025. Technologies like artificial intelligence, virtual and augmented reality, automation and m…
6 years, 3 months ago
#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays
Season 2 Episode 59
I'm joined by Sherif Mityas, Chief Experience Officer at TGI Fridays. Today we’re going to talk about the customer journey and the modern restaurant …
6 years, 3 months ago
#58 Maintaining a Strong Company Culture Amidst Growth
Episode 58
A discussion about organizational culture and employee experience with special guest Traci Schweikert, VP Human Resources of POLITICO.
Hosted on Aca…
6 years, 3 months ago
#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark
Season 2 Episode 57
I'm joined by Frans Mahieu of Kimberly-Clark. A discussion of the importance of employers being intentional about their branding and experience for p…
6 years, 4 months ago
#56 The Agile Consumer
Episode 56
In this episode, I talk a bit about my new book, The Agile Consumer, which discusses the continually evolving brand-consumer relationship. As consume…
6 years, 4 months ago
#55 Cutting Through the Clutter
Season 2 Episode 55
It's important for brands to cut through the clutter and meaningfully reach their customers. The agile brand will be successful in an age of continua…
6 years, 4 months ago
#54 Agile Brands and Society
Episode 54
I feel it’s important to address one other key aspect of brands that is part of the “new normal.” It’s not enough to simply make a great product, or …
6 years, 4 months ago