Podcast Episodes
Back to SearchFilling the gap in servicing, collections with data-driven technology
Episode 28
During the past ten years, lenders have focused on improving data-driven technology on the origination side, yet that same technology hasn’t been as …
6 years, 4 months ago
Measuring and mitigating fraud risk
Episode 27
As auto lenders look to technology to scale and grow their businesses, the susceptibility to fraud grows. Technology can help lenders catch fraud, an…
6 years, 5 months ago
PenFed outlines strategies for perfecting the digital customer journey
Episode 26
When it comes to customer service, auto lenders are constantly being compared with companies like Amazon that deliver an easy-to-use — digital — cust…
6 years, 6 months ago
Creating a personalized approach to customer communication
Episode 25
Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity a…
6 years, 6 months ago
Innovative uses for AI in auto finance
Episode 24
The term artificial intelligence has been around for decades, and recently the technology has become a part of the auto finance industry — infiltrati…
6 years, 7 months ago
Episode 23: Veros Credit outlines steps to prepare for CFPB's revised debt collection rule
Episode 23
While the Consumer Financial Protection Bureau mulls industry feedback on its proposed amendments to the Fair Debt Collection Practices Act, lenders …
6 years, 9 months ago
Episode 22: Looking Beyond the Traditional Credit Score
Episode 23
Emerging financier Lendbuzz is using learning algorithms to tap into a population of 45 million potential auto loan customers. Rather than rely on tr…
6 years, 10 months ago
Episode 21: Social Media Do’s and Don’ts in Auto Finance
Episode 22
Engaging with prospective and existing customers through social media is becoming a topic of increasing interest in the auto finance industry, but ma…
6 years, 11 months ago
Episode 20: Building and Retaining Customer Loyalty in the Digital Age
Episode 21
Technology is playing a more prominent role in auto financing as car buyers increasingly look for lenders to provide digital options for communicatio…
7 years ago
Episode 19: Sharpening Decisions With Alternative Data
Episode 20
Auto lenders are increasingly relying on nontraditional data as they hone underwriting to gain a competitive edge. Alternative data can open the door…
7 years, 1 month ago