Podcast Episodes
Back to SearchEncore! Curbing Their Enthusiasm
On a daily basis we have opportunities to take a customer's genuine curiosity and excitement and either affirm it and guide them or to stamp it out a…
4 years, 9 months ago
297 : Making Coffee Education Fun w/ Suneal Pabari of Leaderboard Coffee
A big issue with coffee education is accessibility. Much of the practical information that leads customers and coffee professionals alike to understa…
4 years, 9 months ago
Motivating Staff Through Culture
How do I motivate my staff? This was a question I received at Coffee Fest regarding managers and I believe the answer is applicable both to baristas …
4 years, 9 months ago
296 : Holistic Barista Training w/ David Castillo of Go Get Em Tiger in Los Angeles
Training staff to become productive, competent, and confident members of the team is a massive challenge all coffee shops face. In spite of our best …
4 years, 9 months ago
295 : Founder Friday! w/ Justin Shepherd of Spencers Coffee, Bowling Green, KY
It's Founder Friday! I am very pleased to be presenting a conversation with someone who I have wanted to have on a Founder Friday for quite a while. …
4 years, 9 months ago
Helping Managers Avoid Burnout
Here's some good news...Burnout is usually a result of a long string of unaddressed stressors that build up until they reach critical mass. Why is th…
4 years, 9 months ago
294 : At Origin Roasting Revolution w/ Luis Fernando, founder of Amor Perfecto!
We generally assume that roasting happens once green coffee leaves its county of origin taking much of the coffee's value along with it. But there is…
4 years, 10 months ago
Skewing Positive
It is a blessing and a curse. Being in a position of management or any type of authority means you likely can see when things are wrong or don't quit…
4 years, 10 months ago
293 : Thoughts on Defining Professionalism
What is professionalism? Is it aprons? Using the right greeting? The way the space looks? When it comes to coffee shops and coffee professionals we o…
4 years, 10 months ago
Ignoring the Customer
On some level we all can justify ignoring customers in our coffee shop. Seems pretty crazy right? I mean, why would we do that knowing how important …
4 years, 10 months ago