Podcast Episodes
Back to SearchSHIFT BREAK: Hiring based on Staff Preference vs Business Needs
Making decisions about who to hire or even who might need to be let go are some of the hardest but most important decisions to make in a coffee shop.…
1 year, 10 months ago
483: Encore: 6 Essential Qualities of Coffee Shop Leaders
Leadership in the coffee shop can either be the glue that holds it together and nurtures its growth, or it is the force that tears it apart and depl…
1 year, 10 months ago
482: Founder Friday! w/ Rahul Reddy of Subko Coffee Mumbai, India
At the head of some of the most exciting brands in India's rapidly expanding specialty coffee scene is Subko. More than coffee, Subko has created a p…
1 year, 11 months ago
SHIFT BREAK: The Best Marketing Strategy
We only have so much energy, time, and money to give to marketing our coffee shops. There is a lot of stress related to having the right strategy for…
1 year, 11 months ago
481 : Exploring Sensory Analysis Using "The Coffee Rose"/ Ian Fretheim, Director of Sensory Analysis at Cafe Imports
Tasting coffee is arguably one of the most important, yet subjective practices we engage in as coffee professionals. As our guest today will articula…
1 year, 11 months ago
SHIFT BREAK: Stop Talking, and Start Doing
It is easy to talk about the things we want to improve, fix, and institute in the cafe. Trouble is that in all the talking of doing the how we need …
1 year, 11 months ago
480: Focus on What Your Customers Love
Your customers count on you to create a wonderful cafe experience everyday. That is the implied or explicit promise of our marketing and what most o…
1 year, 11 months ago
SHIFT BREAK: Respecting Your Barista's Professional Boundaries
In the cafe, it is easy to lapse into assuming that people who work for you, should also be available and responsive at all times even when off the c…
1 year, 11 months ago
SHIFT BREAK: Why You Need Exit Interviews
Try as we might, the reality is that eventually even the best staff will leave our shops for another job or career. How they leave is largely up to u…
1 year, 11 months ago
479: Automation and the Future of Coffee Shops w/ Andre Eiermann, Eversys
The world of coffee and coffee shops is changing rapidly. The variations of business models that serve innumerable contexts globally require intenti…
1 year, 11 months ago