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Mastering Marketing in the QSR Industry with Sergio Pérez
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It's Bo time! Today's episode is with Sergio Pérez, Senior Director of Omnichannel at Bojangles, who takes us through his journey fro…
2 years, 1 month ago
Shake Shack's Recipe for Tech-Enhanced Customer Journeys with Dave Harris
Episode 288
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Today we sit down with Shake Shack's CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks, the balance bet…
2 years, 1 month ago
Restaurant Strategy in Action with Jared Cohen
Episode 287
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Why should all of us care if restaurants are adopting a big-picture strategy? Sure, Mcdonald's should have a strategy team, if not an…
2 years, 1 month ago
Building Effective Restaurant Teams with Matt Tucker
Episode 286
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Today's episode is with Matt Tucker, a titan in the industry who was formerly the President and COO of Olo, and is now the Head of T…
2 years, 1 month ago
Slam Dunk Loyalty with Josh Halpern
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Today's episode is with the CEO of Big Chicken and Beer Park, Josh Halpern, from whom we learn all about the good and the hard that …
2 years, 1 month ago
The Difference of a Few Degrees with Andy Husbands
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Imagine treating every diner like Grandma – with warmth, affection, and a genuine concern for their experience. That's the philosophy…
2 years, 2 months ago
Compassion in the Culinary Industry with Jen Hidinger-Kendrick
Episode 283
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Our episode today is a heartfelt conversation with the powerhouse behind Giving Kitchen, where we uncover the incredible journey that…
2 years, 2 months ago
Making It Cool To Care with Brian Klinger
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Ever wonder how Chick-fil-A became a byword for customer service excellence? Brian Klinger from Comcast joins us to unravel the secre…
2 years, 2 months ago
Leading Modern Restaurant Employees with Sam Fauser
Episode 281
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Is leadership an art or a science? Sam Fauser, the guru of team training and development who's left a mark on Domino’s and NASCAR, jo…
2 years, 3 months ago
The Science Behind Location, Location, Location with Max Sheets
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In this episode, Max Sheets, Founder & CEO of Chick N Max, peels back the curtain on melding cutting-edge data analytics and AI with …
2 years, 3 months ago