Podcast Episodes

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

Episode 475

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

This episode explores the critical “…

2 months, 1 week ago

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Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

Episode 1081

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

In this episode of Coffee with Carm and a Coach, Carm Capriott…

2 months, 1 week ago

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Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

Episode 474

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

In this episode, Melissa Parker, Amy Bartel,…

2 months, 2 weeks ago

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The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

Episode 1080

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

In this episode, Carm Capriotto speaks with Tom Ham about the …

2 months, 3 weeks ago

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The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

Episode 473

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

Host Carm Capriotto dives into the untapped …

2 months, 3 weeks ago

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Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

Episode 1079

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode "The reality of a client advocates daily work is translating fear in…

2 months, 4 weeks ago

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Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

Episode 472

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode "Rich is loud. Wealthy is quiet."

In this e…

3 months ago

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Executing a 25 Year Plan: Retired at 47 [RR 1078]

Episode 1078

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

In this episode, Carm Capriotto reconnects with industry veteran Pete…

3 months ago

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The Digital Front Door For Auto Repair: SEO, Google, and Website Marketing [THA 471]

Episode 471

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

Megan Dineff of Ervine’s Auto Repair and Gra…

3 months, 1 week ago

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Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]

Episode 1077

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

In this episode, Jeff Rudnick of Pit Crew Loyalty explores the powerf…

3 months, 1 week ago

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