Podcast Episodes

Disciplined Listening

Season 1 Episode 63

There’s a discipline in retail that separates the good from the great, and it has nothing to do with product knowledge or closing techniques. It’s th…

3 months ago

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What brought you into the store today?

Season 1 Episode 62

“Hi, what brought you into our store today?”
It looks simple. It sounds casual. But in the hands of a Brand Ambassador, it’s the moment the customer b…

3 months ago

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The Negotiation Sequence: From Hello to Close

Season 1 Episode 61

Negotiation in specialty retail isn’t a moment at the end of the sale. It’s a sequence that begins at hello. It’s woven into discovery, value buildin…

3 months ago

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Language Precision

Season 1 Episode 60

Language precision is the quiet force behind every successful negotiation. It’s the difference between a customer who feels confident and a customer …

3 months ago

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Option Shaping — Designing the Decision Path

Season 1 Episode 59

Option shaping isn’t about giving choices. It’s about designing the decision path. It’s the structure behind the sale — the way you present options, …

3 months, 1 week ago

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Negotiating Skills-Value Anchoring

Season 1 Episode 58

Value anchoring establishes a high‑value reference point early in the sale so every product, option, and price is interpreted through that lens. If y…

3 months, 1 week ago

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Negotiating Skills- Information Control

Season 1 Episode 57

Today we’re diving into the second major negotiation skill in your five‑part framework: information control — the skill that determines whether you g…

3 months, 1 week ago

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Negotiating - Strategic Framing

Season 1 Episode 56

Today we’re diving into the first major negotiation skill in your five‑part framework: Strategic Framing — the quiet, subtle, professional move that …

3 months, 1 week ago

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Negotiating is a Skill

Season 1 Episode 55

Negotiation. Not the end‑of‑sale kind, not the “let me see what I can do” kind, and not the discount‑driven kind that erodes profitability. We’re tal…

3 months, 1 week ago

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Closing On the Objection

Season 1 Episode 54

At the heart of this episode is a simple truth: customers don’t push back on price because they’re difficult — they push back because they’re unsure.…

3 months, 1 week ago

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