Podcast Episodes
Back to SearchThe CX Files #21 - Stacy Justino
Season 1 Episode 21
How do you NOT prove the ROI of your customer support team? By not speaking the language of the finance department (management's best friend).
Recentl…
8 months, 2 weeks ago
The CX Files #20 - Erin Lindheim
Season 1 Episode 20
Hear the story of Erin Lindheim, and her 30 years of expertise in tech and Customer Success. Whether you're a CX leader or just passionate about cust…
1 year ago
The CX Files #19 - Lou Wendelstedt
Season 1 Episode 19
Lou shares how he navigated challenges like high-volume tickets and system outages as a new member of a veteran team. Learn what he learned and how t…
1 year, 1 month ago
The CX Files #18 - Nic Snyder
Season 1 Episode 18
Nic Snyder, Director of Customer Support Engineering at Navient, unpacks his journey from sales to support and reveals key insights on transforming c…
1 year, 1 month ago
The CX Files #17 - Nick Jimenez
Season 1 Episode 17
We chat with Nick Jimenez, Head of Support at Postal, who has a unique approach to customer experience that turns support into a revenue powerhouse. …
1 year, 2 months ago
The CX Files #16 - Conor Pendergrast
Season 1 Episode 16
Hear the journey of Conor Pendergrast, a seasoned expert in customer support who has redefined what it means to engage with customers. From his early…
1 year, 2 months ago
The CX Files #15 - Cory Limberg
Season 1 Episode 15
Cory Limberg shares his journey from the front lines of customer support to leading transformative CX strategies as a senior executive. Discover how …
1 year, 2 months ago
The CX Files #14 - Colin Flanigan
Season 1 Episode 14
Sit down with Colin Flanigan to explore where the real power of AI lies in customer support and how to integrate tools into your existing workflow. T…
1 year, 2 months ago
The CX Files #13 - Chris Murray
Season 1 Episode 13
In this episode, Chris reveals creative ways to boost customer advocacy and its importance for your team. You also learn:
- How to shift the perceptio…
1 year, 3 months ago
The CX Files #12 - Danielle Doremus
Season 1 Episode 12
In this episode, we explore the intersection of AI and human touch in customer experience. Learn how AI chat and agent assistance have revolutionized…
1 year, 3 months ago