Podcast Episodes
Back to SearchThe CX Files #11 - Shaun Struckmann
Season 1 Episode 11
Delve into customer support ops with Shaun Struckmann. Shaun, with his extensive background at Salesforce and Gong, reveals the challenges and triump…
1 year, 3 months ago
The CX Files # 9 - Mark Muston
Season 1 Episode 9
Unlock the secrets of building authentic relationships and get strategic insights in customer experience from Mark Muston, a leader at Modern Health.…
1 year, 3 months ago
The CX Files #10 - Special: CEO Panel Talks about AI Agents for CX
Learn about cutting-edge AI Agents in this special episode 10 of The CX Files Podcast. This panel features leading minds in AI:
- Ilai Szpiezak, CEO …
1 year, 3 months ago
The CX Files #8 - Arthur Wu
Season 1 Episode 8
In this episode, discover how support staff can be empowered with the latest AI-driven insights and workflows. 🧠
Arthur Wu is the co-founder of Datal…
1 year, 4 months ago
The CX Files #7 - Cheryl Luft
Discover how Cheryl Luft transformed manual processes into automated solutions, saving time and money! Learn her surprising insights on empathy, effi…
1 year, 5 months ago
The CX Files # 6 - David Ricley
Season 1 Episode 6
Learn how to make customer satisfaction a major competitive advantage with David Ricley, Director of Customer Care at Union Wireless, the #1 retail c…
1 year, 6 months ago
The CX Files #5 - Drew Schafer
Season 1 Episode 5
Discover the most effective ways to use AI, and how it's best used to deliver a great CX. Also learn how a human touch can build customer relationshi…
1 year, 6 months ago
The CX Files #4 - Andrew Rios
Season 1 Episode 4
Challenge the bigger businesses in your space with customer-first strategies the expert use. Watch now to see what Andrew Rios has learned with decad…
1 year, 6 months ago