Podcast Episodes
Back to SearchDid OpenAI’s Realtime API just change everything?
Episode 83
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🚨 OpenAI just made its Realtime API generally available, and it's got everyone talking. But is it a true game-changer, or just anothe…
8 months, 1 week ago
Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)
Episode 82
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Ever wonder what really makes an AI voice feel human? In this episode of Deep Learning with PolyAI, an all-star panel from our dialog…
8 months, 2 weeks ago
Raven v2 and the Race to Smarter Voice Agents with Matt Henderson (Deep Learning with PolyAI, Episode 81)
Episode 81
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In this episode, your host Nikola Mrkšić sits down with Matt Henderson, VP of Research at PolyAI, to unpack the state of large langua…
8 months, 3 weeks ago
“Everybody wants AI, nobody wants BS” with Brian Jeppesen, Fertitta Entertainment
Episode 80
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Brian Jeppesen, who serves as Director, Contact Center Operations at Fertitta Entertainment, joined your host Nikola Mrkšić to discus…
9 months ago
077: Private equity roll-up strategies for AI, with Nathan Benaich
Episode 77
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Following up from Nikola Mrkšić and Nathan Benaich's recent article for Fortune -- ‘AI rollup’ investors think services firms can tra…
9 months ago
078: Forward deployed engineers: From the frontline of bringing AI to the world
Episode 78
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This week, Nikola is joined by Becky Kershaw, Deployments Lead at PolyAI.
Becky shares how using her own British accent for AI voice c…
9 months ago
079: GPT-5 Era Starts Now: The AI Arms Race Just Escalated
Episode 79
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PolyAI co-founder and CTO Shawn Wen joins Nikola for a deep dive into the just-released OpenAI GPT-5 model. From model-flipping and 4…
9 months ago
076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune article.
Season 1 Episode 76
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Fortune article: http://fortune.com/2025/06/27/ai-rollup-investment-strategy/
Nikola reflects on his recent Fortune commentary (above)…
10 months, 1 week ago
075: Human agent & AI cohesion in the contact center. What will it take?
Season 1 Episode 75
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Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly r…
10 months, 3 weeks ago
074: AI and the State of Financial Services
Season 1 Episode 74
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VP of Product Marketing Brian Thompson joins Nikola to discuss the current state and future prospects of AI in financial services, in…
11 months ago