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Episode 116: Accidental F-Bomb
Episode 116
Erick and Rich discuss MSP-as-a-Service, a new outsourcing option for newcomers to managed services and existing MSPs who need more time to go all-in…
2 months, 1 week ago
Episode 115: Stick the Landing
Episode 115
Erick and Rich talk about why Slide’s Series B funding round, the MSP Well initiative, and GTIA’s 2026 Community and Councils Forum all underscore wh…
2 months, 1 week ago
Episode 114: Haves and Have Nots
Episode 114
Erick and Rich discuss recent evidence about security awareness and alert fatigue that show why outsourced, AI-based automation must play a critical …
2 months, 3 weeks ago
Episode 113: Chatbot Doom Loop
Episode 113
Erick and Rich discuss the right and wrong way to think about automating customer relationships with AI, as well as the connection between scalable s…
2 months, 3 weeks ago
Episode 112: No Seagulling
Episode 112
Erick and Rich discuss the reasons MSPs need to be implementing AI automation tools and the risk limits they should consider when doing so, as well a…
3 months, 1 week ago
Episode 111: The Wave is Here
Episode 111
Erick and Rich discuss why the channel’s AI maturity is stuck in a three-year rut according to IDC and what MSPs can do about it, plus strategies for…
3 months, 2 weeks ago
Episode 110: Buying Into Florida
Episode 110
Erick and Rich discuss Lexful’s ambitions to build the ultimate AI-native data repository for MSPs, as well as proven strategies for updating your ma…
3 months, 3 weeks ago
Episode 109: Inherited Chaos
Episode 109
Erick and Rich discuss the impact that security and AI maturity are having on MSP valuations and three concrete techniques for increasing valuations …
3 months, 4 weeks ago
Episode 108: You Got Chocolate in My Peanut Butter
Episode 108
Erick and Rich discuss what ConnectWise buying zofiQ says about the future of AI automation and tool stacks for MSPs and how to make sales excellence…
4 months ago
Episode 107: S’mores for the Channel
Episode 107
Erick and Rich discuss the easily overlooked opportunity for MSPs in AI prep work like implementing infrastructure and how MSPs can prepare themselve…
4 months, 1 week ago