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Episode 136: When SaaS Goes Surfing
Episode 136
Erick and Rich discuss Syncro’s big bet on Claude, ChatGPT, and other chatbots becoming the MSP’s RMM/PSA interface of choice plus three tips for ens…
2 months ago
Episode 135: Ding Dang Right
Erick and Rich discuss the thorny challenges MSPs face on AI pricing as well as strategies for never, ever sending clients an invoice that surprises …
2 months, 1 week ago
Episode 134: All Are Welcome
Episode 134
Live from GTIA’s 2026 ChannelCon event in San Diego, Erick and Rich discuss the importance of GTIA’s new regulatory and standards initiatives, as wel…
2 months, 2 weeks ago
Bonus Episode: Air Traffic Control
In this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss AI’s role in declining member satisfaction with partner progra…
2 months, 2 weeks ago
Episode 133: The Electric Co.
Episode 133
Erick and Rich discuss Fusion, the new security platform from Sophos, and what it says about the meaning of platform in the security market today as …
2 months, 3 weeks ago
Episode 132: The Word is No
Episode 132
Erick and Rich discuss data from ConnectWise’s Service Leadership unit offering preliminary evidence that AI automation software for MSPs is having a…
2 months, 4 weeks ago
Episode 131: Public Service
Episode 128
Live from Ingram Micro’s 2026 Trust X Alliance Unplugged event in (fabulous, trust them) Buffalo, N.Y., Erick and Rich discuss the role community and…
3 months ago
Episode 130: VCAIISO
Episode 130
Erick and Rich discuss why service desk automation startup Squash believes there’s a close connection between AI automation for MSPs and governance a…
3 months, 1 week ago
Episode 129: Hungry and Confused
Episode 129
Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how …
3 months, 2 weeks ago
Episode 128: Feel the Burn
Episode 128
Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address custo…
3 months, 3 weeks ago