Podcast Episodes
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Episode 15: Customer Experience Matters
Episode 15
Erick and Rich discuss how customer experience differs from customer service, and why it matters more than ever at a time when managed network and en…
2 years, 2 months ago
Episode 14: Hot, Warm, and Cold on AI in Managed Services
Episode 14
Following up on their conversation in episode 13 about Hatz AI and the MRR opportunity in artificial intelligence, Erick and Rich revisit that topic …
2 years, 2 months ago
Bonus Episode, Sponsored by Beachhead Solutions: An Inside Look at Compliance for MSPs
In this special bonus episode of MSP Chat, sponsored by Beachhead Solutions, Erick and Rich talk with Sam Daigle of Kennebunk Cyber Systems about why…
2 years, 3 months ago
Episode 13: Early Days in AI MRR
Episode 13
Erick and Rich discuss an intriguing effort by startup Hatz AI to help MSPs earn recurring revenue from artificial intelligence and how to plan for a…
2 years, 3 months ago
Episode 12: SASE and the Cloud in 2024
Episode 12
Erick and Rich explain why SonicWall buying Banyan Security suggests bigger and better things ahead for SASE in secure SMB networking and how to crea…
2 years, 3 months ago
Episode 11: Understanding Vendor Relations and Security Awareness Training
Episode 11
Erick and Rich discuss some intriguing statistics from IDC’s latest North American Partner Landscape study and the why-to and how-to of offering flex…
2 years, 3 months ago
Episode 10: The Future of Managed Security
Episode 10
Erick and Rich dive into the larger meaning of SonicWall’s recent purchase of Solutions Granted and share advice on using LinkedIn for lead generatio…
2 years, 4 months ago
Episode 09: Going Big in the Cloud and Compliance
Episode 9
Erick and Rich discuss a new solution from SaaS Alerts that reveals how much money MSPs can make securing more than just Microsoft 365 and Erick’s AI…
2 years, 4 months ago
Episode 08: Building Trusted Relationships
Episode 8
Erick and Rich explore the significance of Kaseya’s new outsourced help desk service and why now’s the time to build your client solution roadmap for…
2 years, 4 months ago
Episode 07: PE and SASE for SMBs
Episode 7
Erick and Rich discuss alternatives to traditional private equity firms for MSPs seeking an exit and how to build a minimum required bundle of servic…
2 years, 4 months ago