Podcast Episodes
Back to SearchBuilding community and clean air solutions
Episode 101
When Darren Riley moved to Detroit seven years ago, he didn’t expect the city’s air to change his life—literally. Developing asthma as an adult opene…
1 year, 2 months ago
Building an innovation ecosystem for the next century
Episode 99
Michigan may be best known as the birthplace of the American auto industry, but its innovation legacy runs far deeper, and its future is poised to be…
1 year, 2 months ago
Building customer-centric convenience
Episode 98
In the U.S., two-thirds of the country’s 150,000 convenience stores are run by independent operators. Mom-and-pop shops, powered by personal relation…
1 year, 3 months ago
Fueling the future of digital transformation
Episode 97
Our topic today is digital transformation, from back office operations to infrastructure in the field like oil rigs, companies continue to look for w…
1 year, 8 months ago
Cloud transformation clears businesses for digital takeoff
Episode 96
In an age where customer experience can make or break a business, Cathay Pacific is embracing cloud transformation to enhance service delivery and re…
1 year, 11 months ago
Transforming the energy industry through disruptive innovation
Episode 95
Our topic today is disruptive innovation in the energy industry and beyond. We use energy every day. It powers our homes, buildings, economies, and l…
2 years, 1 month ago
Purpose-built AI builds better customer experiences
Episode 94
Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting busines…
2 years, 5 months ago
Scaling customer experiences with data and AI
Episode 93
Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice pre…
2 years, 5 months ago
Conversational AI revolutionizes the customer experience landscape
Episode 92
AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & …
2 years, 6 months ago
Data at the center of business
Episode 90
Operationalizing data allows enterprises to optimize decision-making, deliver growth, and improve customer experiences, according to Mark Birkhead, f…
2 years, 6 months ago