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From Family Dinners to Hospitality Leadership: What I've Learned on My Career Journey - Christopher Hunsberger, Appellation
In this episode, Christopher Hunsberger, co-founder and chief operating officer of Appellation, shares how his family's love of food and hospitality …
2 years ago
Why We Crave Hospitality (The Timeless Power of Attention) - Jennifer Krapp, The Indigo Road Hospitality Group
Jennifer Krapp is the head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentor…
2 years ago
How We Restored And Operate A Landmark Hotel with Love - Tely Nagle, The Drake Oak Brook
In this episode, Tely Nagle, owner of The Drake Oak Brook, shares the inspiring story of purchasing and transforming a neglected historic Chicago are…
2 years ago
What Hotel Workers on Strike Told Me in San Francisco - Josiah Mackenzie
In this episode, hotel workers on strike in San Francisco share their experiences working in hotels recently, their reasons for striking, and the cha…
2 years ago
Uncorking Collaboration: How Napa Valley's Tourism Strategy Can Boost Your Hospitality Business - Linsey Gallagher, Visit Napa Valley
In this episode, Linsey Gallagher, President & CEO of Visit Napa Valley, shares insights on how collaboration between destination marketing organizat…
2 years ago
How "Dynamic Pay" Overcomes Staffing Challenges - Amy Smith and Rachel Paley, The Saratoga Arms Hotel
In this episode, Amy Smith, owner of the Saratoga Arms Hotel, and Rachel Paley, the hotel's general manager, share how they've implemented a variable…
2 years ago
The Next Wave of Hospitality: Trends, Brands, and Innovation - Bashar Wali, Practice Hospitality
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares his perspective on what makes a compelling hospitalit…
2 years ago
How To Win With The Art of Hospitality - Bashar Wali, Practice Hospitality
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares why "shock and awe" tactics often fall flat and why s…
2 years ago
J.D. Power: What's Changing in Guest Satisfaction Now - Andrea Stokes
In this episode, Andrea Stokes, practice lead for hospitality at J.D. Power, shares insights from the latest J.D. Power research.
Listeners will learn…
2 years ago
Lead with Listening (And Master the Art of Mentorship) - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, Executive Vice President and Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, shares his insi…
2 years ago