Episode Details

In this episode, Amy Smith, owner of the Saratoga Arms Hotel, and Rachel Paley, the hotel's general manager, share how they've implemented a variable pay program based on the concept of yield management to address staffing challenges.

Listeners will learn:

• How the variable pay program at Saratoga Arms Hotel was developed and implemented (03:54)
• The impact of the variable pay program on employee morale, recruitment, and retention (08:14)
• Advice for others considering implementing a similar program (09:47)
• Additional benefits and programs offered to employees at Saratoga Arms Hotel (10:54)

Also see:

• The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
• Could revenue management solve hospitality's labor shortage? (Dr Cindy Heo at EHL)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands