Podcast Episodes

Why Hospitality Legend Edward Mady Relies on His "Personal Board of Directors"

In this episode, Edward Mady discusses his personal "board of directors" and how it helps him grow and thrive as a leader in hospitality and beyond.

L…

1 year, 1 month ago

Belonging & Generosity: Hospitality’s Edge in an AI-Driven World - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares why belonging and generosity will become hospitality’s greatest competit…

1 year, 1 month ago

From Privacy to Publicity: Hosting Royalty & A-List Guests - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his team thoughtfully manages hospitality for royalty and A-list cel…

1 year, 1 month ago

Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational str…

1 year, 1 month ago

How Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to auth…

1 year, 1 month ago

Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era…

1 year, 1 month ago

What I've Learned Building Productive Tech Partnerships - Michael Levie [Greatest Hits]

In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively worki…

1 year, 1 month ago

Turning Technology into a Competitive Advantage for Hotels - Mark Fancourt [Greatest Hits]

In this replay episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, dr…

1 year, 1 month ago

Why Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers [Greatest Hits]

In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, …

1 year, 1 month ago

America's Chief AI Officer for Travel Shares Advice for 2025 - Janette Roush, Brand USA [Greatest Hits]

In this episode, originally published December 2024, Janette Roush, the SVP of Innovation and Chief AI Officer at Brand USA, shares her insights on e…

1 year, 1 month ago