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How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive guest s…
1 year, 2 months ago
Frontline First: How We Built a Strong Hospitality Brand Through Operational Culture - Sarah Dinger, My Place Hotels
In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational…
1 year, 2 months ago
How Sarah Dinger Helped Build My Place Hotels As Employee #1
Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one of Amer…
1 year, 2 months ago
AI Experimentation in Hospitality and Beyond: Practical Ideas for Immediate Impact - Chris Kluis
In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how earl…
1 year, 2 months ago
Why Mentorship Matters Now More Than Ever - Ryan Bukstein
In this episode, Ryan Bukstein shares what he's learned about the power of mentorship: both being mentored and mentoring others.
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Podcast: Th…1 year, 2 months ago
The Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & Beyond - Ryan Bukstein
In this episode, Ryan Bukstein shares the behind-the-scenes process of how brands like Ace Hotel and Vacation were built, showing how curiosity, expe…
1 year, 2 months ago
Ace Hotel’s Early Days: Punk Spirit and Hospitality Innovation - Ryan Bukstein
In this episode, Ryan Bukstein shares the behind-the-scenes story of Ace Hotel’s early days and how the punk, DIY spirit of Seattle’s cultural scene …
1 year, 2 months ago
How citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker, how citizenM transformed the tradition…
1 year, 2 months ago
citizenM CEO on the Future of Hotel Tech, AI, and Guest Experience: Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker, on how hotel technology, AI…
1 year, 2 months ago
citizenM CEO: Why We Sold to Marriott (And What's Next) - Lennert de Jong
citizenM CEO Lennert de Jong joins our innovation correspondent Matthias Hüttebräuker to discuss citizenM's strategic sale to Marriott, future growth…
1 year, 2 months ago