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How citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker, how citizenM transformed the tradition…
1 year ago
citizenM CEO on the Future of Hotel Tech, AI, and Guest Experience: Lennert de Jong
In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker, on how hotel technology, AI…
1 year, 1 month ago
citizenM CEO: Why We Sold to Marriott (And What's Next) - Lennert de Jong
citizenM CEO Lennert de Jong joins our innovation correspondent Matthias Hüttebräuker to discuss citizenM's strategic sale to Marriott, future growth…
1 year, 1 month ago
Winning as a Team: What Baseball Can Teach Hospitality Leaders About Culture and Performance - Edward Mady
In this episode, Edward Mady shares what he's learned from baseball.
Learn more about Edward's new book, Honing the Human Edge.
A few more resources:
…1 year, 1 month ago
Creating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady
In this episode, Edward Mady shares what he has learned about creating a culture of welcome throughout every part of a hotel business.
Read Edward's …
1 year, 1 month ago
Thriving Under Fire: How Strong Leaders Navigate Crisis with Clarity, Character, and Culture - Edward Mady
In this episode, Edward Mady shares what he's learned about leading through crisis.
Learn more about Edward's new book, Honing the Human Edge.
A few m…
1 year, 1 month ago
Leading Under Pressure, Building Relationships & the Power of Fellowship in Hospitality - Edward Mady
In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the…
1 year, 1 month ago
Ritz Carlton Founder Horst Schulze Made Me a GM at 36: Here's What I Learned - Edward Mady
In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze.
Listen to our series with Horst Schulze here.
Learn …
1 year, 1 month ago
From Fear to Respect: Leadership Lessons from Working with the "Queen of Mean" - Edward Mady
In this episode, Edward Mady shares his experience working for a tough boss - and the power of being unfazed under pressure.
Learn more about Edward's…
1 year, 1 month ago
Work Hard, Be Curious, Stay Present: Edward Mady’s Career Story (And Formula for Hospitality Success)
In this episode, Edward Mady shares his career story - with lessons for us all.
Learn more about Edward's new book, Honing the Human Edge
A few more r…
1 year, 1 month ago