Podcast Episodes

When Places Are Broken, Hospitality Can Lead With Hope - Craig Poole

In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hosp…

7 months, 2 weeks ago

What It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal - Rob Blood, Lark

In this episode, Rob Blood, Founder and Chairman of Lark, returns for a one-year check-in following Lark’s blockbuster deal with Life House. Rob refl…

7 months, 2 weeks ago

Believe in San Francisco: Why Storytelling and Hospitality Shape the Future of the City - Lynn Bruni-Perkins, San Francisco Travel Association

In this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Association, to talk about …

7 months, 2 weeks ago

Should Hoteliers be "Vibe Coding" with AI? - Danica Smith & Josiah Mackenzie

In this episode, Josiah Mackenzie is joined by Danica Smith, guest experience correspondent for Hospitality Daily and founder of MorningStar GX, to d…

7 months, 2 weeks ago

The AI Conversation No One Is Having (But Hoteliers Should) - Mark Fancourt

In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospital…

7 months, 2 weeks ago

How ProfitSword Drives Daily Hotel Performance For Us - Agnelo Fernandes, Cote Hospitality [Sponsor Bonus]

In this sponsor bonus episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he and his team use ProfitSword by Actabl to manage hotel perfor…

7 months, 2 weeks ago

"If We’re Not Using Technology, We’re Done": A CEO’s Wake-Up Call for Hospitality - Agnelo Fernandes, Cote Hospitality

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened his perspe…

7 months, 2 weeks ago

What Our "52 Games a Year" Mindset Reveals About Leading Performance in Hospitality - Agnelo Fernandes, Cote Hospitality

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he thinks about leading performance in a challenging operating environment. As…

7 months, 3 weeks ago

How Mentorship Drives Retention, Culture, and Leadership at Cote Hospitality - Agnelo Fernandes, Cote Hospitality

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company’s GUIDE mentorship program—designed to de…

7 months, 3 weeks ago

Harder Than Rocket Science, but More Fulfilling: Hospitality Lessons from My Journey to CEO - Agnelo Fernandes, Cote Hospitality

Agnelo Fernandes wanted to work in hospitality so badly that he removed his MBA from his resume just to land an entry-level job in the industry.

Today…

7 months, 3 weeks ago