Episode Details

In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why it’s time to go back to the basics of hospitality. Craig shares why leadership, presence, knowing your people, and engaging directly with guests still matter more than ever. Drawing on decades of experience, he offers practical reminders for hotel leaders seeking to build stronger teams, deliver better guest experiences, and build more resilient businesses.

See more with Craig: 

• Listen: People are the point of impact: How to create new beginnings and empower through leadership
• Listen: Transforming lives through hospitality: What inspired me to do more
• Listen: Be the change you want to see: My advice for hospitality leaders
• Watch: Follow Me and I Will Be Behind You
• Follow Craig on LinkedIn

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands