Podcast Episodes
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How to Personalize a Customer Experience Featuring Phyllis Fang
Collecting and Using Data Ethically to Create Customer Delight
Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the imp…
9 months, 1 week ago
Start with the Customer In Mind Featuring Peter Cross
Closing the Gap Between Customer Expectation and Customer Experience
Shep interviews Peter Cross, customer behavior expert, keynote speaker, and aut…
9 months, 2 weeks ago
What Makes Customers Trust a Brand Featuring Allyse Slocum
How Authentic Ratings and Reviews Drive Customer Trust
Shep interviews Allyse Slocum, Vice President of Product & Audience Marketing at Trustpilot. …
9 months, 3 weeks ago
How AI and Humans Can Be Better Together Featuring Amazon’s Pasquale DeMaio
From Transactional Service to Relationship Building with the Help of Technology
Shep interviews Pasquale DeMaio, Vice President and General Manager …
9 months, 4 weeks ago
Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano Kwan
How are AI-powered Interactions Transforming Daily Customer Experiences
Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude. Tife…
10 months ago
AI-Powered Personalization Featuring Rick Elmore
How Handwritten Notes Build Customer Loyalty in a Digital Age
Shep interviews Rick Elmore, founder of Simply Noted. He talks about how his company u…
10 months, 1 week ago
Scaling Customer Success Featuring Melissa Puls
Building Loyalty at Every Step of the Customer Journey
Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer …
10 months, 2 weeks ago
Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
Creating an Actionable Customer-Centric Company Culture
Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Huma…
10 months, 3 weeks ago
Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance Gruner
How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience
Shep interviews Lance Gruner, CX expert, keynote spe…
11 months ago
Creating the Engagement Effect Featuring Steve Spangler
Transforming Ordinary Customer Moments into the 'Best Day Ever'
Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, a…
11 months, 1 week ago