Podcast Episodes
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Making Great Customer and Employee Relationships Stick Featuring Stephen Baer
Creating Engaged Employees and Loyal Customers
Shep interviews Stephen Baer, Co-Founder and Managing Partner of Engagency. He talks about his new b…
6 months, 4 weeks ago
How AI Can Make Customer Experience More Human Featuring Vinod Muthukrishnan
Blending AI Efficiency with Human Insight
Shep interviews Vinod Muthukrishnan, Vice President & General Manager of Webex Customer Experience at Cisc…
7 months ago
Customer Experience Beyond Distinction Featuring Scott McKain
How CX Leaders Can Navigate the Turbulence of an AI-Transformed World
Shep interviews Scott McKain, award-winning speaker and best-selling author. H…
7 months, 1 week ago
Thriving in the Transformation Economy Featuring Joseph Pine
Turning Customer Experience into Customer Transformation
Shep interviews Joseph Pine, best-selling author of Experience Economy, speaker, and cofoun…
7 months, 2 weeks ago
Five Must-Know AI Trends Shaping Customer Experience Featuring Michele Carlson
Closing the CX Gap with the Help of Artificial Intelligence
Shep interviews Michele Carlson, Director of Product Marketing & Head of Content Strateg…
7 months, 3 weeks ago
Customer Service Trends to Follow and Mistakes to Avoid in 2026
Shep Hyken’s Latest Research and Insights on Customer Service and Experience
Shep discusses the five most important trends and predictions for 2026,…
8 months ago
Transforming Customer Service into a Growth Engine Featuring Ty Givens
Why Customer Experience Is Your Hidden Profit Center
Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be…
8 months, 1 week ago
How Sweetwater Creates Loyal and Enthusiastic Fans Featuring David Fuhr
Building a Culture Where Customers and Employees Want to Stay
Shep interviews David Fuhr, Sweetwater's Chief Sales Officer. He talks about creating…
8 months, 2 weeks ago
CX Strategy: Embracing Humanity at Scale Featuring Bruce Temkin
Lessons on Humanity, Technology, and Leadership from a Pioneer of Customer Experience
Shep interviews Bruce Temkin, host of Humanity at Scale: Redef…
8 months, 3 weeks ago
Delivering the Wow in Customer Experience Featuring Richard Fain
How Royal Caribbean Creates an Unbelievable (WOW) Guest Experience
Shep interviews Richard Fain, chairman of Royal Caribbean Group. He talks about h…
8 months, 4 weeks ago