Podcast Episodes
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How AI Brings Customer Delight by Design Featuring John Kim
Trust, Proactivity, and AI in Customer Service
Shep interviews John Kim, CEO of Delight.ai. He talks about moving beyond simple automation to create…
4 months, 2 weeks ago
Elevating Effortless Customer Experiences Featuring Jen Grant
Where Empathy Meets Artificial Intelligence in Customer Service
Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how in…
4 months, 3 weeks ago
The No Excuses for a Day Challenge Featuring Sam Silverstein
Leadership, Ownership, and Customer Trust
Shep interviews Sam Silverstein, founder of The Accountability Institute®. He talks about building a stron…
5 months ago
Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins
A People-First, Tech-Enhanced Approach to Customer Care
Shep interviews Jenni Hawkins, Vice President of Customer Care for Gas South. She discusses …
5 months, 1 week ago
How Employee Experience Drives Customer Excellence Featuring Lisa Nichols
Creating an Environment that Employees and Customers Love
Shep interviews Lisa Nichols, CEO and co-founder of Technology Partners and author of Some…
5 months, 2 weeks ago
Creating a Customer Loyalty Culture Featuring Lisa Checchio
Transforming Repeat Business into True Loyalty
Shep interviews Lisa Checchio, Chief Commercial Officer at EBG. She talks about how a hospitality min…
5 months, 3 weeks ago
Why Experience is Everything Featuring Jeannie Walters
How Intentional Leadership Creates Customer Experience Alignment
Shep interviews Jeannie Walters, Founder of Experience Investigators. She talks abo…
5 months, 4 weeks ago
How AI Will Save Personalization Featuring Alex Levin
The Impact of AI Voice Technology on Customer Engagement
Shep interviews Alex Levin, CEO and co-founder of Regal. He talks about how AI-driven voice…
6 months ago
The Future is AI First but Human Centered Featuring Sam Wilson
Elevating Customer Support Teams with Smart AI Integration
Shep interviews Sam Wilson, Chief Executive Officer of 8x8. He talks about the evolving r…
6 months, 1 week ago
AI’s Role in Customer Service Transformation Featuring Megan Glasow
How the Customer Journey Evolves with AI Integration
Shep interviews Megan Glasow, Vice President of Salesforce at Perficient. She talks about how…
6 months, 2 weeks ago