Podcast Episodes
Back to SearchHoward Speaks: Underpromise and Overdeliver
If you want to keep your promise you should Underpromise and Overdeliver. The First Law of Customer Service is Satisfaction = Perceptions – Expectati…
4 years, 11 months ago
Core of the Nest Egg by Rick Kushner DDS, Founder and CEO of Comfort Dental
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4 years, 11 months ago
Howard Speaks: Please Wait in Line to Give Me Money
I'm sorry, we can't see you today. Please wait in line and give us your money another day. Having your customers wait in line to give you money is an…
4 years, 11 months ago
Howard Speaks: Are You Poised for Growth?
Is your house in order? Are you poised forward growth? The first Dollar General store opened in Springfield, Kentucky in 1955 and today has 16,368 st…
4 years, 11 months ago
1641 Dr. Doug Depew on Attracting and Retaining Orthodontic Patients : Dentistry Uncensored with Howard Farran
Dr. Doug Depew has been practicing in the Northwest suburbs of Atlanta Georgia since 1990. He graduated Magna Cum Laude from the University of Georgi…
4 years, 11 months ago
Howard Speaks: Are You Female-Friendly?
Female-friendly Lowe's started in 1946 and has 2,197 locations. Home Depot started in 1978 and has 2,296 locations. Home Depot focused on men because…
4 years, 11 months ago
Howard Speaks: Hire on Attitude, Train for Skills
Hire on attitude and train for skills is what made Atlanta based Chick-fil-A started in 1967 by S. Truett Cathy. They do $11 billion a year with only…
4 years, 11 months ago
Howard Speaks: What can dentists learn from the UFC - Ultimate Fighting Championship?
What can dentists learn from the UFC - Ultimate Fighting Championship? You think dentistry is tough? How would you like to go to work and get punched…
4 years, 11 months ago
Howard Speaks: The Patient Experience
The secret sauce at Blockbuster was the experience, what is your everyday patient experience like? Blockbuster started in 1985 renting VHS movies for…
4 years, 11 months ago
1640 Santosh Patel of Complete Specialty Solutions on the Benefits of Having an In-House Specialist : Dentistry Uncensored with Howard Farran
Santosh Patel, President and Co-Founder of Complete Specialty Solutions, is committed to driving collaboration between general dentists and specialis…
4 years, 11 months ago