Podcast Episodes
Back to SearchManagers: Stop Giving Terrible Feedback
Episode 74
Unfortunately the way most people provide feedback to each other is simply terrible. However, when managers provide terrible useless feedback to an e…
2 years, 10 months ago
Get Angry! It’s okay!
Episode 73
Anger is an important feeling, but did you know there's healthy versus unhealthy anger? Let's embrace anger in a healthy way. Healthy anger can help…
2 years, 11 months ago
Doctors & Techs: Just Get Along!
Episode 72
One point of contention I hear from many veterinary professionals is the divide between some doctors and techs. Let's talk about the key things to gr…
3 years ago
Gen Z is So Lazy & Difficult to Manage - Or Are they?
Episode 71
I hear from so many managers "Gen Z is so lazy! They have no work ethic! They are the most difficult generation to manage!"
Is there any truth to the…
3 years ago
How Bad is that One Toxic Employee Really?
Episode 70
"One toxic person can't really be that bad, can they? After all, it's my highest grossing doctor. It's my best veterinary technician of 20 years. How…
3 years, 1 month ago
Tips to Handle the Screaming Client
Episode 69
How should we manage the client that is screaming at us? What should we say? How should we act? I've been lecturing on managing difficult clients for…
3 years, 2 months ago
Stop Blaming & Start Fixing the Veterinary Profession
Episode 68
Stop blaming the profession for all its problems. It's time we all start figuring out what we each have the ability to fix and start fixing it. We AL…
3 years, 2 months ago
Short Staffed? Are You Utilizing Your Vet Techs?
Episode 67
Fact: If you are not fully utilizing your vet techs/nurses/assistants then you are contributing to them leaving the profession.
Fact: If you are not…
3 years, 3 months ago
The Client is Not the Enemy
Episode 66
There are some really terrible clients who bully, berate, belittle and harass the veterinary team for unjustified reasons. However, most clients are …
3 years, 3 months ago
2023 is the Year of the Vet Tech & Vet Nurse
Episode 65
The year 2023 is the "Year of the Vet Tech & Vet Nurse!" No one has actually proclaimed it but it's great seeing actual movement on so many important…
3 years, 4 months ago