Podcast Episodes
Back to SearchTrust: The Only Leadership Trait You Need
Episode 24
What are the traits that make the best leaders? What do you need to be great? There's only one trait: trust. It takes a long time to earn it and you …
5 years, 1 month ago
Our Forgotten Veterinary Receptionist Team
Episode 23
Yes, we have forgotten about the veterinary receptionist heroes of our hospitals. We need to do better by this team. Education, career paths, pay inc…
5 years, 1 month ago
Managing the Client Curbside Crankiness
Episode 22
There is an increase in client crankiness largely stemming from the curbside process. What can we do to decrease the crankiness? This podcast provide…
5 years, 2 months ago
Infuse Education in Your Team
Episode 21
It is important that hospitals create a culture of education, empower those to learn and grow and evolve the team. Education is one of the fundamenta…
5 years, 2 months ago
Stop Feeling Guilty About Setting Boundaries
Episode 20
Boundaries we all need them, but many of us don't know how to set them. Those of us who set them we often fail to honor our boundaries. And unfortuna…
5 years, 3 months ago
Blame the Salary!!
Episode 19
Everyone in veterinary money needs to make more money but it's not the cause of the cycle of toxicity. Recognize if you are in the cycle and if you a…
5 years, 3 months ago
Why the Veterinary Industry is Failing
Episode 18
After more than two decades in the veterinary field I've come to the conclusion that 3 important issues need to be fixed to improve the profession. T…
5 years, 4 months ago
Meetings are Mandatory
Episode 17
Employees hate going to them, managers struggle to hold successful meetings. Let's review some quick tips how to host a successful meeting that peopl…
5 years, 4 months ago
Hazing the New Hires
Episode 16
At any hospital I have ever worked at new hires get hazed. It's not a specific veterinary technician/nurse or doctor issue. It's a whole hospital iss…
5 years, 5 months ago
Burnout in a Pandemic
Episode 15
Usually when we use the term burnout we associate it to work, but right now most individuals are feeling burned out in their personal lives in additi…
5 years, 5 months ago