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Office Hours: The 1-3-1 Rule: Stop Answering Every Question
Season 1 Episode 41
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scali…
8 months ago
Lightning in a Bottle Isn’t a Strategy: Alex Pfaffenbach on Marrying Magic and Margins
Season 15 Episode 170
What if the restaurants you admire most were never meant to be copied?
Alex Pfaffenbach came up inside some of the most celebrated dining rooms in the…
8 months ago
Leading with Focus: Peter Newlin on Revolutionizing Suburban Dining
Season 15 Episode 169
Success in the restaurant industry is as much about grit as it is about vision, and few people embody both quite like Peter Newlin. As Chief Vision O…
8 months, 1 week ago
Office Hours: How to Clone Yourself Without Hiring
Season 1 Episode 40
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scali…
8 months, 1 week ago
Creating a Community of Superfans: Why Mahesh Sadarangani Believes Culture Beats Coffee Every Time
Season 15 Episode 168
What if your guests aren’t buying what’s on the menu, they’re buying who you are?
That’s the philosophy guiding today’s guest, the CEO of Philz Coffee…
8 months, 1 week ago
You Can’t Rebrand Culture: Mike Smith on Reviving a Brand Without Losing Its Soul
Season 15 Episode 167
What if your biggest marketing asset isn’t your food or your logo, but your team?
Mike Smith didn’t build his career by following trends. As the presi…
8 months, 2 weeks ago
Office Hours: What Does a Restauranteur Actually Do?
Season 1 Episode 39
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scali…
8 months, 2 weeks ago
Scaling through Community Engagement: Daniel Rickenmann on What Restaurants Can Learn From Politicians
Season 15 Episode 166
What if running a restaurant is the best leadership training program in the world? Mayor Daniel Rickenmann believes it is.
Before becoming Mayor of Co…
8 months, 2 weeks ago
How to Hack 3rd Party Delivery: Anand Tumuluru on profitable growth through 3rd party delivery
Season 15 Episode 165
What if delivery isn’t a cost center, but your biggest growth engine?
Most restaurant operators still treat delivery like a necessary evil. Today’s gu…
8 months, 2 weeks ago
Guess Less, Profit More: Ronald Cardwell on Why Most Food Cost Strategies Fail
Season 15 Episode 164
Most operators think they’re managing food costs. Ronald Cardwell thinks they’re just guessing.
As Commodity Director at Restaurant Technologies, Rona…
8 months, 3 weeks ago