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The Takeaway: Your Guests Didn't Leave. They Forgot You
Season 1 Episode 42
What if your regulars didn't leave you? What if they just forgot you exist?
Most operators spend the year buying strangers while the people who alread…
1 month, 1 week ago
Mike Mudrey: Your Restaurant Doesn't Need You
Season 15 Episode 227
What if the reason your restaurant runs on you is that you keep showing up?
Mike Mudrey bought a crêperie in East Lansing with no restaurant experienc…
1 month, 1 week ago
Felipe Riccio: Kill the Entire Menu Twice a Year
Season 15 Episode 228
What if the only reason your guests came once is that nothing changed after they left?
Felipe Riccio is chef and partner at Goodnight Hospitality in H…
1 month, 2 weeks ago
Ariel Arce: The Spreadsheet Came Before the Concept
Season 15 Episode 226
What if your concept should have been designed backwards, starting from the check average you need?
Ariel Arce had 16 seats and no way to predict what…
1 month, 2 weeks ago
Al Lucas: Go Work for a Chain
Season 15 Episode 225
What if the fastest way to become a great independent operator is to go work for a chain?
Al Lucas spent 21 years at Chart House, starting as a dishwa…
1 month, 3 weeks ago
Amanda Signorelli and Nick McMillan: Legacy Doesn't Equal Profit
Season 15 Episode 224
What if the thing you are most proud of in your business is also the thing quietly draining it?
Amanda Signorelli and Nick McMillan took over the Gold…
1 month, 3 weeks ago
Telly Justice & Camille Lindsley: Repel the Right People
Season 15 Episode 223
What if the customers you're driving away are exactly why your restaurant works?
Telly Justice and Camille Lindsley built HAGS into one of New York's …
1 month, 3 weeks ago
Ashley Morris: Product-Market Fit Forgives Every Mistake
Season 15 Episode 222
What if the reason you survive your own mistakes has nothing to do with how smart you are, and everything to do with your product?
Ashley Morris spent…
2 months ago
Nick Wong & Lisa Lee: We Opened at 40 on Purpose
Season 15 Episode 221
What if the smartest thing you can do for your restaurant is refuse to rush it?
Nick Wong spent twenty years in kitchens like Momofuku and UB Preserv …
2 months ago
Dave Shah & Camilla Caremoli: One Unforgettable Restaurant Beats Twenty
Season 15 Episode 220
What if the operators most likely to build something unforgettable are the ones who have never run a restaurant?
Dave Shah and Camilla Caremoli had ne…
2 months, 1 week ago